On October 9, 2025, at 10:10 AM, I purchased a FlixBus ticket for the Colmar–Basel route (reservation number: 3290783524). However, on October 5, 2025, at 11:00 PM, I received an email stating that my trip had been canceled and rescheduled for 4:05 PM. Because of this change, I will no longer be able to make it to my flight departing from Basel.
Although I contacted customer service, I have not yet received a response. I paid for my ticket by credit card and request a full refund or an alternative transportation option that aligns with my original travel time.
I’ve used FlixBus before, but this was going to be my first time traveling on this particular route. I kindly ask that my issue be resolved promptly and my inconvenience properly addressed.
On June2,2025, I purchased 3 tickets from FlixBus for the Üsküp–Belgrade route, scheduled for departure on June15,2025 at 23:59. Despite the payment being successfully processed, no reservation was created for this trip. From the moment I noticed this issue, I contacted FlixBus customer service thr...
Hello Flixbus Support, I purchased a Flixbus ticket for 21.06.2024 for 4 passengers, departing at 19:30 from Chu r to Como. Initially, you notified us that the departure time was changed to 19:20 via SMS. Later, we received information that the trip was canceled. As a result, I am unable to find a...
For the past month, I’ve been frequently traveling with FlixBus between Munich and Cologne. On August 11, 2025, my bus number N280, which was scheduled to depart at 22:50, arrived at 23:18 — as it almost always does. This delay happens on nearly every trip, and I’ve been dealing with the same proble...
On May27,2025, I purchased a Brussels–Rotterdam ticket from Flixbus and later canceled this ticket. Despite the cancellation, I have yet to receive any refund to my account or card. My ticket number is 3254697377. I have been waiting for this refund for a significant amount of time, and this delay ...
On September 17, 2025, I purchased a FlixBus ticket for the Budapest–Cluj route, specifically choosing to board from the Airport stop. The bus was delayed for more than three hours, and throughout that time, I kept receiving delay notifications. However, I was never informed that the bus would skip ...
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