On 16.02.2026, we purchased an Enza Home Bold Corner product from the Ankara Balgat Enza Home store. During the sales process, the sales representatives clearly stated that the product was in stock and would be delivered on time. However, despite this commitment, the product has not been delivered and we discovered that it was in fact not in stock. The store staff have repeatedly given misleading information about the delivery process and timing. Each time we contacted them, instead of providing a clear and honest explanation, they continued with contradictory and untrue statements and showed no effort to produce a solution. We felt that they did not respect us as customers and did not take our problem seriously. Due to this situation, we have completely lost our trust in both the store and the sales team. We no longer want this product and we request that our payment for the Enza Home Bold Corner be fully refunded without any deductions as soon as possible.
I placed a furniture order from Enza Home on 07.09.2025. At the time of purchase, the estimated delivery date was given as 30.10.2025. However, as of today, my product has still not been delivered and it appears that production has not even been completed. Throughout this process, I have contacted b...
On October 14, 2025, I placed an order for a sofa set and a TV unit from Enza Home Isparta Eğirdir Yolu. We specifically chose these products because we were told they would be delivered during the first week of November, which was important since our baby is due in about two weeks. However, the pro...
Yataş Enza is truly a regret. On May 28, 2025, I purchased the Enza Bold 3-seater left corner sofa set from the Enza store at Yelken Plaza in Ankara. My order number is 1104263441. I paid a total of ₺74,750 by credit card. Although the delivery period was stated as 6–8 weeks in the contract, it has ...
On 25.06.2025, I placed an order for a sofa set at the Ankara Antares Enza Home store and made the full payment upfront. Although the delivery date was specified as 29.07.2025, a long time has passed since that date and my order has still not been delivered, nor have I received any response. When I ...
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