Broken Sofa Delivered By Enza Home After Long Delay

I purchased an L-shaped sofa set from Enza Home Yakacık store on 22 February 2026. While the sales process was initially professional, the service quality dropped significantly after payment and communication became weak and inconsistent. The product visualization that was promised after purchase was only shared with me after approximately one and a half months and about fifteen follow-up phone calls. In addition, the official invoice was delayed and I was only able to receive it on 16 April 2026. The sofa set was delivered after approximately seven and a half weeks, on 16 April 2026. During delivery, one of the corner modules was found to be broken, and a damage report was issued on the spot. In other words, the product was delivered to me in a defective condition. Despite this, I was only offered the replacement of the damaged module with an additional waiting time of 6–8 weeks, which would extend the total process to around four and a half months. This is not a reasonable or acceptable period for a newly purchased sofa. When I requested a full return of the set, I was informed that a 30% deduction would be applied. I was also told that only the damaged module could be cancelled, which again would involve a deduction. I find it unacceptable that a product delivered broken is treated as if I am at fault and that a deduction is requested from me. Although the product was invoiced in three parts, it is a single L-shaped sofa set and should be considered and processed as a whole. I have already filed a complaint with the Consumer Arbitration Committee regarding this situation. All my documents, photos and communication records are available and can be shared if needed. My clear request is the full return of this defective L-shaped sofa set without any deduction and a full refund of the amount I paid.