Enza Home / A Clear Failure Of Service And Accountability
I paid in full for furniture purchased from Enza Home Mersin Eğriçam with a clear promise of complete delivery within 30 days. Despite this, only part of my order was delivered, and the store could not even confirm the location of the missing items. The store avoided responsibility and repeatedly redirected me to the call center, which was difficult to reach and provided vague, indifferent responses. Even after multiple visits and repeated delivery promises, no delivery or proper update was provided. This was not a simple delay but a clear case of poor service management, lack of accountability, and ineffective after-sales support. I strongly urge Enza Home senior management to review the operations of the Mersin Eğriçam store and address these serious service failures.
The Enza Home store stopped follow‑up after selling the product, did not maintain adequate communication with its factory and therefore could not provide any information; after three months, on February 26, I was called by the headquarters, we disabled the store, and I am now tracking the issue using the number provided by the headquarters.
