I paid in full for furniture purchased from Enza Home Mersin Eğriçam with a clear promise of complete delivery within 30 days. Despite this, only part of my order was delivered, and the store could not even confirm the location of the missing items. The store avoided responsibility and repeatedly redirected me to the call center, which was difficult to reach and provided vague, indifferent responses. Even after multiple visits and repeated delivery promises, no delivery or proper update was provided. This was not a simple delay but a clear case of poor service management, lack of accountability, and ineffective after-sales support. I strongly urge Enza Home senior management to review the operations of the Mersin Eğriçam store and address these serious service failures.
On September 15, 2025, I placed an order for the Varena sofa set at the Enza Home store located on the Denizli Acıpayam highway. I purchased two three-seaters and two single armchairs, but only one three-seater and two single armchairs were delivered. My missing item has not been delivered for 80 da...
I placed a furniture order from Enza Home on 07.09.2025. At the time of purchase, the estimated delivery date was given as 30.10.2025. However, as of today, my product has still not been delivered and it appears that production has not even been completed. Throughout this process, I have contacted b...
On July 24, I received approval from Enza Home for an exchange of faulty chairs and was told I could visit the store anytime to choose a new model. When I went to the store, I was informed that if I chose the same model, there would be no price difference, but for a different model, I would need to ...
I experienced serious issues with my order #1104597396 from Enza Home Kurtköy Lens branch. My initial order was delivered two months later than the promised date, and when it finally arrived, both sofas — which were supposed to be one three-seater and one two-and-a-half-seater — turned out to be two...
I purchased the Berta series sofa set from the Enza Home Istanbul MASKO store between October 9–13, 2025 (Invoice No: ısa2024000000643). When the sofas first arrived, they were squeaking, the leg plastics were cracked, and the fabric had already started to show signs of wear. The sofas were taken to...
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