I ordered a Briza Plus model sofa from Enza Home, but on January 23, 2026, a completely incorrect product was delivered to my address. During delivery, I immediately noticed that the item did not match the Briza Plus sofa I had ordered, so I refused to accept the delivery, an official incorrect-product report was prepared, and the product was taken back the same day. Even though I reported the issue right away, I was told that a refund would only be processed after the incorrectly delivered product reached their warehouse. Despite never accepting the product, I am now being disadvantaged because I neither have access to the correct product nor have I received a refund of the amount I paid. Due to the slow and unclear handling of this process, I am experiencing serious inconvenience and a significant loss of time. The order number for my online purchase is 3130147001611786. I request that my refund be processed urgently without waiting for the incorrect product to arrive at the warehouse, or that the Briza Plus sofa specified in my order be delivered to me correctly, completely, and as soon as possible. I respectfully ask that the inconvenience I have experienced be resolved immediately.
I placed a furniture order from Enza Home on 07.09.2025. At the time of purchase, the estimated delivery date was given as 30.10.2025. However, as of today, my product has still not been delivered and it appears that production has not even been completed. Throughout this process, I have contacted b...
On 25.06.2025, I placed an order for a sofa set at the Ankara Antares Enza Home store and made the full payment upfront. Although the delivery date was specified as 29.07.2025, a long time has passed since that date and my order has still not been delivered, nor have I received any response. When I ...
On October 14, 2025, I placed an order for a sofa set and a TV unit from Enza Home Isparta Eğirdir Yolu. We specifically chose these products because we were told they would be delivered during the first week of November, which was important since our baby is due in about two weeks. However, the pro...
On September 15, 2025, I placed an order for the Varena sofa set at the Enza Home store located on the Denizli Acıpayam highway. I purchased two three-seaters and two single armchairs, but only one three-seater and two single armchairs were delivered. My missing item has not been delivered for 80 da...
I placed an order with Enza Home on December 5, 2024, and despite waiting for more than two months, my order has still not been delivered. Every time I call customer service, they assure me that it will be delivered "within the week", but nothing happens. On February 17, 2025, I called again, only ...
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