Enza Home Failed to Deliver My Mattress on the Promised Date
On September 27, 2026, I purchased a mattress from the Piyalepaşa Enza Home store. The sales representative told me that the product was in stock at the warehouse and would be delivered within three days at the latest. When I explained that we leave home at 10:00 AM on weekdays and asked whether an earlier delivery could be arranged, the representative said that the warehouse was in Kıraç and that weekday traffic made early delivery impossible, but assured me that the mattress would definitely be delivered early on Saturday morning. They even said that they had added a note to the system and that our delivery would be the first one scheduled.
When we asked whether there could be any delays because we would need to take a few hours off work, we were told that the mattress would be at our home by 12:00 PM at the latest. We were given October 3, 2026, as the delivery date. Relying on this information, we took three hours off work on Saturday and had our wages deducted. We also removed our old mattress from the house because we were told that the new one would be delivered.
However, when 12:00 PM arrived on Saturday, no one called us and no delivery was made. When we called the store, the employee who answered told us that deliveries were not made on Saturdays and that they had no information about the matter. They said that the sales representative who handled our purchase would start work at 1:00 PM and would contact us. Despite calling the Piyalepaşa Enza Home store repeatedly throughout the day, no one answered our calls and we received no follow-up.
The mattress still has not been delivered. October 3, 2026, was the first and only delivery date given to us at the time of purchase, and because we have been unable to reach anyone since then, we have not even been given a new delivery date. Since we work during the day and are not at home, we are worried about experiencing the same problem again. We do not know what we will do if the delivery team arrives while we are at work or who we could leave the mattress with.
Because of everything that has happened, we have experienced serious inconvenience due to the promises that were not kept, having to take time off work unnecessarily, and being left without a mattress at home after removing our old one in preparation for the delivery. I request that Enza Home arrange delivery of the mattress associated with sales order number 1107151443 as soon as possible, without causing any further inconvenience, and provide us with a clear delivery time in advance. I also request an appropriate apology and compensation for the disruption and inconvenience we have experienced.