In eFootball, in-game purchases are not working — the money was withdrawn, but the coins were not credited. Where should I file a complaint?

I play eFootball on my mobile phone and about 20 minutes ago I purchased 900 eFootball points. The payment was taken from my account, but the 900 eFootball points were not delivered to my in‑game account. I have not yet been able to reach customer service and I want the money that was withdrawn for ...

I am having an issue with a purchase in the eFootball game. I bought the Starter Set: Atep Riz for Rp11,100 through Google Play on November 7, 2025, using the QRIS payment method. The balance was deducted, and the payment was recorded as successful, but the item has not been added to my account. Whe...

Today at 17:46:44, I purchased the Burak Yılmaz player pack in the eFootball 2024 mobile version using my Google Play Mastercard, paying $0.47. During the purchase, I encountered an internet connection error, but the payment was still deducted from my account. However, the player pack was not added ...

Multiple eFootball Coin purchases were made without my knowledge or consent through my Vodafone postpaid mobile line, resulting in a total charge of $139 being added to my November 2025 bill. I was completely unaware of these transactions. During this period, my SIM card was lost, and it’s possible...

I let my nephew use my Google Play account and bank card so he could play games. However, even though he is underage, he made multiple unauthorized purchases in the eFootball app without my knowledge. The total amount spent is approximately $59–$71. When I discovered the issue, I requested a refund...

On October 29, 2025, I accidentally purchased in-game currency worth $24 in the eFootball 26 Mobile game. The purchase was made directly through the in-game store, and I immediately requested a refund right afterward. However, even though 10 days have passed, the refund has still not been processed....

On November 2 at 4:16 a.m., an unauthorized transaction of $8 was made through the eFootball mobile app using my bank card, and the money was withdrawn from my account without my consent. This incident occurred in Bitlis, Turkey. As soon as I noticed the charge, I contacted Ziraat Bank customer ser...

I have been playing eFootball Mobile on my Redmi 13X device for about a month, during which I’ve spent around $24. However, despite repeated attempts, I never get any epic players in the draws, and this issue keeps happening every time. Because of this, I’ve stopped enjoying the game — it feels unfa...

I would like to report a serious issue with E-Football 2025. My mobile account was deleted without any warning about a week after the most recent update. Unfortunately, this isn’t the first time it has happened — a total of three different accounts I’ve used have been deleted in the same way. In my...

On October 16, 2026, I made an in-game purchase worth 3,699 TL in eFootball 2026 Mobile, but although the payment was successfully deducted from my bank account, the purchased item never appeared in my game account. I received no error message during the transaction, and even after restarting the ap...

On June 12 and July 11, I purchased a total of three in-game items through the eFootball mobile app (transaction numbers: gpa.3395-5393-6327-77686, gpa.3320-3459-0075-68017, gpa.3330-0176-1482-05195). However, these items never appeared in my account, leaving me frustrated and disappointed. I tried...

I got consecutive bank alerts for transactions from the same merchant, even though I wasn't on my phone and didn't make any purchases. Upon review, I discovered that the charge originated from Google’s Efootball 2024 app, which I have neither authorized nor used for any transactions. This is absolut...

I purchased the goalkeeper Dida on the eFootball platform for approximately ₺1,500. However, since the very first day, his performance has been extremely poor. Dida performs worse than even the free goalkeepers offered in the game, and this issue is noticeable in every single match. I tried to conta...

On September 26, 2025, my younger brother made a 1040 MyClub purchase on the eFootball 2026 mobile app without my permission. The purchase was made through Google Play under the username _Abdullah_65 using my bank card, and the charge of ₺349.99 appears on my card statement. Right after noticing th...

I have been playing eFootball 2024 and recently spent a total of ₺1500 trying to acquire higher-level players. Despite these purchases, the system continues to give me low-level players, making it impossible to strengthen my team in the way I had planned. My main frustration is with the STP (center...

About one month ago, while making a MyClub investment in the Efootball 2024 mobile app, I encountered an error. Even though I never requested or initiated any kind of refund, the system claimed that I did and as a result, my account balance dropped to -9,000 MyClub. My account details are: ascw-950...

In Konami’s game Efootball, I purchased a player, but shortly after, the player was taken away from my account. I never requested a refund or initiated any return process, yet the player I paid for disappeared. This situation is very unfair and has caused me frustration, as I made the purchase in g...

Recently, in the Efootball game, I purchased a player named Silvestre for ₺25. However, just a short while ago, I suddenly received a notification, and the player I paid for was removed from my account. This is the first time I have experienced such an issue. I did not request any refund, nor do I ...

On my Xiaomi Redmi 13C, I accidentally pressed the payment option multiple times while playing Efootball. As a result, my coin balance dropped to -7,500. On September 5, 2025, I submitted a refund request for ₺2,300. In the game, I even received a notification saying that the refund was completed. ...

On August 1st, I accidentally made a ₺650 payment through the Google Play Store for the eFootball app. I realized the mistake immediately and submitted a refund request through the Play Store. Shortly afterward, I received a notification confirming that my refund had been approved. However, it has ...

I was planning to use a Play Store code to purchase in-game rewards on eFootball, but since I use an iPhone and the code only works on Android, I temporarily logged into my eFootball account on a friend’s Android phone. I successfully used the code and claimed the reward on their device. However, w...

eFootball has charged my account twice without delivering the MyClub points I paid for. The first unauthorized payment happened on 06.07.2025 for ₺989.99, and the second one occurred on 13.07.2025 for ₺659.99. In both cases, the amount was deducted from my account, but no MyClub points were added. ...

I’m seriously frustrated with the unfair card distribution in eFootball pack openings. For over two months, I’ve been stuck with the exact same starting 11. Despite opening over 100 packs—specifically 101—I keep getting average players that don't improve my squad at all. Meanwhile, other players ar...

I’ve reached a breaking point with eFootball due to constant gameplay issues—especially offside errors and other in-game bugs. These aren’t occasional glitches—they happen so frequently that they completely ruin the match experience. I’ve actually had moments of intense frustration because of how br...