In eFootball, in-game purchases are not working — the money was withdrawn, but the coins were not credited. Where should I file a complaint?

Just now, in the eFootball game, I purchased a National Legend player pack through the in-game store. I paid about 900 in-game coins, and although the coins were deducted from my account, the player pack was not delivered to my account. My username on the account where the purchase was made is “zam...

I am experiencing a problem during the payment step while trying to purchase a player from the in-game store in eFootball. After completing the credit card payment step, the screen shows the message “Purchase failed”, and the transaction does not go through. This problem started about three days ag...

For about one month, I have been experiencing a serious issue when purchasing coins in eFootball Mobile through the Apple Store. I complete the payment through the Apple Store, and the amount is charged from my account, but the coins are never added to my game account. Because the coins do not appea...

In the eFootball game, my children accidentally made a Mayclap purchase during the New Year period. Since there was no money in my account, the payment could not be processed. However, after today’s update, I am now unable to log into the game. When I open the app, it keeps telling me that an updat...

I purchased a paid in-game package in the eFootball game using my Android phone. Even though $8 was charged to my credit card, the package I purchased was not added to my account. I made the payment today, about 30 minutes before writing this complaint. My in-game username is “batuhf.” Although the...

Since I started playing Konami’s eFootball Mobile, I have strongly felt that there is a momentum system influencing matches. The way matches unfold, player performances, and in-game situations often feels like there is an external influence beyond normal gameplay, which seriously undermines both enj...

I noticed that the coin balance in my long-used eFootball account dropped into negative numbers without my knowledge or consent. At one point, my balance showed approximately -3,508 coins, and it is currently displayed as -2,608 coins. Even though I have not made any coin purchases in the game, my a...

I purchased a $2 Play code for eFootball through Konami. Even though it has been about one month since the purchase, when I try to use the code in the game, the system constantly gives an error and the code is never accepted. Because of this, I believe the code I was sent is invalid or faulty, and ...

Between December 6 and 7, I accidentally made in-app purchases totaling over $35 on the eFootball Store. However, only about $7 of that amount was refunded to me, and no refund has been issued for the remaining balance. I am requesting that the remaining amount be refunded to my account, or that I ...

On December 16, 2025 at 9:47 AM, an unauthorized charge of $80 was made from my Enpara bank card under the name Google eFootball 2024 without my permission or knowledge. I do not have this app installed on my phone, and I have never made any purchase or had any membership request for it. I am not aw...

About 5 minutes ago, I made an in-app purchase in the latest version of eFootball Mobile for a MyClub pack worth $2. Even though I purchased the 104 TL package only once, the same amount was charged from my Yapı Kredi card twice. The transaction was processed through Google Play, and my Google Play ...

Last night around 10:50 PM, while trying to log into eFootball on my phone through my Google Play–linked account, I selected the “Remember Me” option. After that, I received an error and was unable to access the game for a long period of time. During this time, approximately 150 units of eFootball ...

I play eFootball on my mobile phone and about 20 minutes ago I purchased 900 eFootball points. The payment was taken from my account, but the 900 eFootball points were not delivered to my in‑game account. I have not yet been able to reach customer service and I want the money that was withdrawn for ...

I am having an issue with a purchase in the eFootball game. I bought the Starter Set: Atep Riz for Rp11,100 through Google Play on November 7, 2025, using the QRIS payment method. The balance was deducted, and the payment was recorded as successful, but the item has not been added to my account. Whe...

Today at 17:46:44, I purchased the Burak Yılmaz player pack in the eFootball 2024 mobile version using my Google Play Mastercard, paying $0.47. During the purchase, I encountered an internet connection error, but the payment was still deducted from my account. However, the player pack was not added ...

Multiple eFootball Coin purchases were made without my knowledge or consent through my Vodafone postpaid mobile line, resulting in a total charge of $139 being added to my November 2025 bill. I was completely unaware of these transactions. During this period, my SIM card was lost, and it’s possible...

I let my nephew use my Google Play account and bank card so he could play games. However, even though he is underage, he made multiple unauthorized purchases in the eFootball app without my knowledge. The total amount spent is approximately $59–$71. When I discovered the issue, I requested a refund...

On October 29, 2025, I accidentally purchased in-game currency worth $24 in the eFootball 26 Mobile game. The purchase was made directly through the in-game store, and I immediately requested a refund right afterward. However, even though 10 days have passed, the refund has still not been processed....

On November 2 at 4:16 a.m., an unauthorized transaction of $8 was made through the eFootball mobile app using my bank card, and the money was withdrawn from my account without my consent. This incident occurred in Bitlis, Turkey. As soon as I noticed the charge, I contacted Ziraat Bank customer ser...

I have been playing eFootball Mobile on my Redmi 13X device for about a month, during which I’ve spent around $24. However, despite repeated attempts, I never get any epic players in the draws, and this issue keeps happening every time. Because of this, I’ve stopped enjoying the game — it feels unfa...

I would like to report a serious issue with E-Football 2025. My mobile account was deleted without any warning about a week after the most recent update. Unfortunately, this isn’t the first time it has happened — a total of three different accounts I’ve used have been deleted in the same way. In my...

On October 16, 2026, I made an in-game purchase worth 3,699 TL in eFootball 2026 Mobile, but although the payment was successfully deducted from my bank account, the purchased item never appeared in my game account. I received no error message during the transaction, and even after restarting the ap...

On June 12 and July 11, I purchased a total of three in-game items through the eFootball mobile app (transaction numbers: gpa.3395-5393-6327-77686, gpa.3320-3459-0075-68017, gpa.3330-0176-1482-05195). However, these items never appeared in my account, leaving me frustrated and disappointed. I tried...

I got consecutive bank alerts for transactions from the same merchant, even though I wasn't on my phone and didn't make any purchases. Upon review, I discovered that the charge originated from Google’s Efootball 2024 app, which I have neither authorized nor used for any transactions. This is absolut...