In eFootball, in-game purchases are not working — the money was withdrawn, but the coins were not credited. Where should I file a complaint?
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Xolvie Resolution Specialist13 Eylül 2025 15:21
Why this happens:
Failure during transaction processing.
Problem on the payment gateway side (Google Play, App Store, Steam).
Overloaded servers.
What to do:
Restart the game — sometimes the purchase is credited after the next login.
Check your purchase history:
– In Google Play: Settings → Payments → Purchase history.
– In App Store: Apple ID → Purchases.
– In Steam: Account → Purchase history.
If the purchase shows as completed but the coins didn’t arrive:
– Contact Konami support through the in-game “Contact Us” section.
– Attach a screenshot of the receipt/payment with the transaction number.
If the payment didn’t go through — request a refund through the platform (Google, Apple, Steam).
Konami usually processes requests within up to 10 business days.
❗ If the problem isn’t resolved or drags on, 👉submit a complaint on Xolvie👈.
This will help draw attention to a widespread issue and support other players!
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