Last night around 10:50 PM, while trying to log into eFootball on my phone through my Google Play–linked account, I selected the “Remember Me” option. After that, I received an error and was unable to access the game for a long period of time.
During this time, approximately 150 units of eFootball in-game currency were deducted from my account. I had purchased this currency with real money. Because of the error, I was unable to log into the game, and I never had the chance to use the deducted balance in-game. To be safe, I closed and reopened the game, checked my balance, and verified updates, but the missing in-game currency was not restored.
To resolve this error and the inconvenience I experienced, I am requesting that the missing 150 units of eFootball currency be re-credited to my account, and, if possible, that I be given a clear explanation of what caused this issue.
I'm experiencing constant lag and then being kicked out of the game while playing eFootball on my Redmi 10 Pro phone. Even after changing and lowering the graphics settings, the problem hasn't improved at all, and the game freezes and closes by itself in the same way in every match.
This completely ruins my enjoyment of the game, and I've been dealing with the same issue for a long time. I haven't contacted customer service or in-game support yet. I request that the necessary optimizations be made on the phone and the game so that the lag and kick-out problem is resolved with an update, or that a more stable performance be provided for this device.
I purchased and set up my Efootball account prior to today’s issue, and until now, I had no problems. However, after the game was accidentally deleted from my device today, I reinstalled it and tried to log in again using my previously linked account. Initially, I was able to enter my login informat...
On 29.06.2025, I accidentally purchased eFootball Coins twice in the Efootball mobile game. I realized the mistake within less than 30 minutes and immediately requested a refund. According to Google’s refund policy, I was still within the eligible timeframe for a refund, and my case complied with th...
I made a virtual currency purchase in eFootball™ using online banking, but despite the money being deducted from my account, I never received the in-game currency. When I tried again, the in-game currency was credited without charging my bank account, but after the Thursday update, my balance sudde...
On June 12 and July 11, I purchased a total of three in-game items through the eFootball mobile app (transaction numbers: gpa.3395-5393-6327-77686, gpa.3320-3459-0075-68017, gpa.3330-0176-1482-05195). However, these items never appeared in my account, leaving me frustrated and disappointed. I tried...
I purchased and created my eFootball account long before today’s issue. Until now, I had no problems with my account. However, today without any prior warning or reason, my entire account progress was deleted. When I opened the game, it prompted me to start over and re-enter my user information as i...
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