I let my nephew use my Google Play account and bank card so he could play games. However, even though he is underage, he made multiple unauthorized purchases in the eFootball app without my knowledge. The total amount spent is approximately $59–$71.
When I discovered the issue, I requested a refund through Google Play, but my requests were denied. I also contacted my bank, but they said they couldn’t issue a refund and could only cancel my card.
In the past, I’ve successfully received a refund from Google Play in a similar situation, yet this time, despite the much higher amount, my request was rejected. My account and the app are not restricted or flagged, and all appeals have been denied.
Considering that these purchases were made by a minor and without my consent, I request a full refund of all unauthorized charges and ask that Google review the case carefully to resolve this unfair situation.
On September 26, 2025, my younger brother made a 1040 MyClub purchase on the eFootball 2026 mobile app without my permission. The purchase was made through Google Play under the username _Abdullah_65 using my bank card, and the charge of ₺349.99 appears on my card statement. Right after noticing th...
In eFootball, my young son accidentally made a large in-game coin purchase using my account, resulting in a serious financial burden for us. I have tried multiple times to request a refund, but all my attempts have been ignored or rejected by customer support. This was not an intentional purchase, ...
On 03.07.2025, an unauthorized transaction occurred on my e-Football account. My younger brother, without my consent, purchased coins using my registered payment card. I did not approve this purchase and immediately attempted to request a refund, but the platform did not allow me to cancel or revers...
I am reaching out because I am in a very difficult situation. My younger brother accidentally made a purchase through the eFootball platform by mistake — he claims he clicked it unintentionally. As a result, a significant amount was charged to my credit card, and now I am unable to recover my money....
On 29.06.2025, I accidentally purchased eFootball Coins twice in the Efootball mobile game. I realized the mistake within less than 30 minutes and immediately requested a refund. According to Google’s refund policy, I was still within the eligible timeframe for a refund, and my case complied with th...
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