I purchased a paid in-game package in the eFootball game using my Android phone. Even though $8 was charged to my credit card, the package I purchased was not added to my account.
I made the payment today, about 30 minutes before writing this complaint. My in-game username is “batuhf.” Although the payment appears to have been successfully completed, I cannot access the package in the game, and no content has been credited to my account. I was also unable to contact the company, as I could not find any phone number or support line to reach.
I request that the paid package I purchased be urgently credited to my account with the username “batuhf” in exchange for the $8 payment I made.
On June 12 and July 11, I purchased a total of three in-game items through the eFootball mobile app (transaction numbers: gpa.3395-5393-6327-77686, gpa.3320-3459-0075-68017, gpa.3330-0176-1482-05195). However, these items never appeared in my account, leaving me frustrated and disappointed. I tried...
On December 16, 2025 at 9:47 AM, an unauthorized charge of $80 was made from my Enpara bank card under the name Google eFootball 2024 without my permission or knowledge. I do not have this app installed on my phone, and I have never made any purchase or had any membership request for it. I am not aw...
I purchased a new eFootball mobile account through Itemsatis and completed my payment. I was able to access the account without any problems for about four days. However, one night when I tried to log in, I suddenly started receiving an error message saying “incorrect username or password.” I’m cert...
On November 2 at 4:16 a.m., an unauthorized transaction of $8 was made through the eFootball mobile app using my bank card, and the money was withdrawn from my account without my consent. This incident occurred in Bitlis, Turkey. As soon as I noticed the charge, I contacted Ziraat Bank customer ser...
eFootball has charged my account twice without delivering the MyClub points I paid for. The first unauthorized payment happened on 06.07.2025 for ₺989.99, and the second one occurred on 13.07.2025 for ₺659.99. In both cases, the amount was deducted from my account, but no MyClub points were added. ...
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