eDreams Prime Refund Request for Unauthorized R229 Charge

I am writing regarding an unauthorized eDreams Prime payment taken from my account after I cancelled my subscription. My name is Tinashe Machaya. I cancelled my eDreams Prime subscription on 10 September, yet on 4 October a payment of R229 was still taken from my account for “ZA EDREAMS PRIME M”. I did not authorize this payment after the cancellation date and I consider this charge incorrect. I request a full refund of the R229 that was debited on 4 October and written confirmation that my eDreams Prime subscription is fully cancelled so that no further payments will be taken from my account.