Cancel Subscription Now!!!

I am writing to raise a formal complaint regarding a subscription that appears to have been activated on my eDreams account without my knowledge or consent, in connection with a flight booking. On 13 October 2026 I received a notification from my bank regarding an attempted charge of R229.00 by “ZA EDREAMS PRIME M”. I did not at any stage knowingly subscribe to eDreams Prime or any similar recurring service, nor did I authorise recurring payments associated with my flight booking or my customer profile under reference 25791385163. I request that you cancel any eDreams Prime or related subscription linked to my account or this booking with immediate effect and ensure that no further attempts are made to debit my bank account. Please confirm in writing that the subscription has been cancelled with immediate effect, that no further charges will be attempted, how this subscription was activated without my clear and explicit consent, and whether any previous amounts have been taken in relation to this subscription so that they can be refunded where applicable. I do not authorise any subscription or further charges beyond the flight booking I intended to make, and I expect this matter to be treated as urgent and resolved promptly.