eDreams Prime Annual Charged Without Consent – Refund and Cancellation Request

I recently discovered that Edreams charged me for a Prime subscription even though I never activated this subscription myself. On 8 August 2026, my bank (Gulf Bank Algérie) debited an amount of 101.29 EUR for “EDREAMS PRIME ANNUAL”, which appears on my account statement as a debit notice. My Edreams account or last booking with Edreams dates from 26 March 2026. At no time during my use of the site did I knowingly validate or accept a paid Prime subscription, and I did not give clear consent to be charged this annual fee. As soon as I noticed this unauthorized debit, I contacted Edreams customer service, but I have not received any response so far. I find it unacceptable to be charged for a service I did not subscribe to and to remain without any feedback despite my request. I request the immediate and full refund of the 101.29 EUR taken for Edreams Prime Annual and the cancellation of any Prime subscription linked to my account so that no future charges are made without my explicit consent.