Annual Loyalty Payments To eDreams

58

I am writing regarding repeated charges taken from my bank cards for the eDreams Prime loyalty programme, although I have not used these services. In 2023 I bought Wizzair tickets to Georgia through eDreams and, at that time, a payment of EUR 74.99 was debited from my card ending 0188 on 18/08/2023 as part of the eDreams Prime loyalty programme. After this purchase, I did not use the services of the loyalty programme anymore and did not make any further bookings through eDreams. Despite this, my account continued to be charged annual fees for Prime: on 18/08/2024 an amount of EUR 89.99 was taken, on 18/08/2025 another EUR 99.99, and on 18/08/2026 an additional EUR 99.99, this time from a new card ending 6019. All these charges were made without my active use of the service and without my clear and informed consent to renew the subscription each year. I am a customer residing in Latvia and I consider these recurring charges for unused services to be unjustified. I request a full refund of all Prime loyalty fees collected after the original 2023 payment, specifically the debits on 18/08/2024, 18/08/2025 and 18/08/2026. In addition, I ask you to cancel immediately any current eDreams Prime subscription linked to my data so that no further automatic payments are taken from any of my cards. I hope that you will review this situation, stop the unwanted subscription, and return the amounts charged for the years when the loyalty programme services were not used.

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