eDreams Charged Two Unauthorized Membership Fees to My Credit Card

After purchasing a flight ticket through eDreams, a membership was created in my name without my consent or clear disclosure, and two membership fees were charged to my Garanti BBVA credit card. The first charge was made on August 25 and the second on September 25, with a total of two charges of approximately $7 each, amounting to approximately $14.

I never authorized these membership fees. During the ticket purchase process, there was no clear disclosure of such a membership or any related charges. After discovering the issue, I submitted a request to cancel my membership through the eDreams website. However, my membership has not been canceled, and I am still unable to remove my registered credit card details from the system. I also tried to contact customer service but could not reach anyone who could assist me.

I demand a full refund of the two unauthorized membership fees, totaling approximately $14, to my credit card. I also request the immediate and permanent cancellation of my eDreams membership and the complete removal of my credit card information from its systems. I further insist that all necessary measures be taken to prevent any additional charges from being made to my card without my authorization.

eDreams Reference Number: 25480955726