eDreams Prime Charged PHP 607.99 Without Consent After Flight Booking

32

I recently discovered that I have an active eDreams Prime membership linked to my account under the email address penasjh***@gmail.com. I was not aware that there is a recurring membership fee, and I only intended to purchase a flight, not to subscribe to a monthly or annual Prime service. On 24 August 2026, an amount of PHP 607.99 was deducted from my bank account with the description “Purchase - MC @EDREAMS”. I only noticed this charge afterwards and understood that it was related to eDreams Prime. I did not receive any clear information or explicit consent request that I would be charged this membership fee on a recurring basis. I would like my eDreams Prime membership to be cancelled immediately without affecting or cancelling the flight I already booked through your platform. In addition, I request a full refund of the PHP 607.99 that was charged on 24 August 2026 for the Prime membership, as I did not knowingly agree to this subscription. I kindly ask you to review this situation, cancel the membership, and refund the fee to my account as soon as possible.

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