eDreams Prime Charged R229 After Subscription Cancellation

I previously requested that my eDreams Prime subscription be cancelled, and I received an email from eDreams confirming that the subscription would be stopped and that no further payments would be taken from my account. Despite this, on 14 September 2026 an amount of R229.00 was debited from my Nedbank account for eDreams Prime. eDreams had already agreed to stop charging me, so this latest deduction was unexpected and unauthorized. I am now paying for a service that I had clearly cancelled and that eDreams had confirmed would not be charged again. I request an immediate full refund of the R229.00 taken on 14 September 2026 and confirmation that my eDreams Prime subscription is completely cancelled so that no further amounts will be debited from my account.