eDreams Took an Unauthorized $7 Payment After My Flight Booking

I purchased a ticket through the eDreams website for a Kuala Lumpur–Malaysia flight with Batik Air Malaysia, scheduled for September 15. After purchasing the ticket, I noticed a transaction of approximately $7 dated September 29 on my credit card, listed as “TR eDreams Prime m barcelona ESP,” which had been made without my knowledge or consent. The transaction appeared on my card statement as a pending authorization, and I was not presented with any confirmation screen or informed about the charge.

As soon as I noticed this unauthorized transaction, I immediately had my credit card blocked for security reasons. Despite repeatedly trying to contact eDreams customer service, I could not reach anyone who could assist me, and I have received no explanation regarding this transaction.

I demand the immediate cancellation of this unauthorized eDreams Prime charge of approximately $7 and a refund of the amount to my credit card. I also request a written explanation clarifying why and how this transaction was initiated without my knowledge or consent.