1
Emre is completely dissatisfied with the result

My Dyson V15s Carpet Head Broke, Dyson Won't Replace It

Emre
June 19, 2:04 pm
3

The carpet head for my Dyson V15s stick vacuum, serial number 3BR-EU-SNE0211A, is completely broken. When I contacted customer service, they initially promised to send a replacement within 1-3 business days. That conversation happened on May 2nd.

However, despite that promise, absolutely no action was taken until June 19, 2025. On that date, during yet another call, they incredibly stated that they didn't even have a single replacement head in stock! This blatant incompetence and lack of inventory have left me completely stranded and unable to use my expensive vacuum.

Dyson, you need to resolve this issue immediately! Your inability to replace a faulty part after such a long wait is unacceptable. Send me a new carpet head for my Dyson V15s now! I strongly advise anyone considering a Dyson product to be extremely cautious, as their customer service and parts availability are clearly abysmal.

June 25, 11:25 am (5 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

Emre
June 29, 11:45 am

Hello, they contacted me but said the same things. Out of stock! Even tiny companies in the country don’t have stock issues, so how can a company like yours, selling products at high prices, not manage this? Thanks to you, I bought a new vacuum cleaner and got the chance to see how good other brands are. None of your products will ever enter my home again. If the part in the title ever comes into your stock, you’ll send it to me too, right? If you can even manage that, anyway. Thanks to your representatives who are attentive and keep repeating the same things!

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