I Received the Wrong Dyson V15 Carpet Head and It Constantly Gets Tangled

I Received the Wrong Dyson V15 Carpet Head and It Constantly Gets Tangled
I Received the Wrong Dyson V15 Carpet Head and It Constantly Gets Tangled
Başak
April 04, 4:03 pm
9

I purchased a Dyson V15 vacuum cleaner, and about a year ago, the carpet cleaning head broke. Dyson did send me a replacement, but it was a completely different model than the original. The new attachment performs poorly compared to the one I originally paid for. Dyson advertises that hair and debris won’t get tangled in their vacuum heads, but with this one, I’m manually pulling out hair and crumbs almost every day—it’s frustrating and not what I paid for.

When I contacted Dyson customer service, I was told that the head I received isn’t the same as my original, but they acted like that was completely normal. They claimed it was my issue to deal with and refused to send the correct one. I specifically asked for the exact model of the original head, but their response was that since the current one isn’t physically broken, they can’t replace it.

This is unacceptable. I paid a premium price for a product that no longer functions as promised due to an incorrect replacement. If Dyson is going to substitute parts, they need to ensure they match in quality and performance. I demand they send me the correct carpet head that originally came with my Dyson V15, or provide an alternative resolution that reflects the price and promises of this product.

April 09, 1:25 pm (4 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be sure that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey

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