I purchased a Dyson V15 vacuum cleaner, and about a year ago, the carpet cleaning head broke. Dyson did send me a replacement, but it was a completely different model than the original. The new attachment performs poorly compared to the one I originally paid for. Dyson advertises that hair and debris won’t get tangled in their vacuum heads, but with this one, I’m manually pulling out hair and crumbs almost every day—it’s frustrating and not what I paid for.
When I contacted Dyson customer service, I was told that the head I received isn’t the same as my original, but they acted like that was completely normal. They claimed it was my issue to deal with and refused to send the correct one. I specifically asked for the exact model of the original head, but their response was that since the current one isn’t physically broken, they can’t replace it.
This is unacceptable. I paid a premium price for a product that no longer functions as promised due to an incorrect replacement. If Dyson is going to substitute parts, they need to ensure they match in quality and performance. I demand they send me the correct carpet head that originally came with my Dyson V15, or provide an alternative resolution that reflects the price and promises of this product.
My Dyson V15 model constantly stopped working, so I sent it for servicing, and they decided to replace it. However, upon receiving the replacement, I noticed that the carpet head wasn't for the V15 model but rather for the V7. When I bought the product, it was supposed to come with the original V15 ...
My Dyson V15 vacuum head stopped working and was making a loud noise. I contacted customer service, and after a video call, they confirmed that the motor was faulty and promised to send a replacement motor part. However, after installing the new motor, the problem persisted. When I called again, th...
I purchased a Dyson V15, and within less than a year, it has broken down twice. The first time, I sent it for service due to a burning smell and a faulty brush head. They claimed nothing was wrong and returned it, saying the brush head was replaced—but when I checked, it hadn’t been changed at all. ...
The Dyson v15 vacuum cleaner was making strange noises when using the carpet head. When I opened it to see if the hair was tangled, two screws and a broken piece were found. It was only 4 months since I bought the product. The customer service said that they could send an equivalent product within t...
The suction power of my Dyson V15 vacuum has noticeably decreased, and the carpet-cleaning head has also broken. When I contacted Dyson’s online service, they told me they would supply a replacement head; however, the fact that a large and reputable company like Dyson has been unable to provide this...
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