The wheels of the carpet head of my Dyson V15, which I purchased on September 8, 2023, got broken. Due to a lack of stock update, they are not providing the new head. I reported this issue, along with photos, on October 23, 2023, to the relevant authorities. I also provided all the information about the problem through the WhatsApp support line. I requested them to send a new head, but they told me that they would ship the product as soon as the stock is updated. Thirty business days have passed since then. Today (December 6, 2023), I called them again, but the response was still the same. When I asked for a specific date for when the stock update will happen, they said that they don't have that information. I am tired of reporting the issue to the WhatsApp support line every week and checking the stocks in the ineffective mydyson application. They offer a 2-year warranty for the product, but they cannot provide a simple carpet head. They excel in advertising the product but keep the customer service quality at a minimum. It's truly an awkward situation. If a solution is not found for my problem soon, I will file a complaint with the Consumer Arbitration Board and do my best for a refund.
The carpet head for my Dyson V15s stick vacuum, serial number 3BR-EU-SNE0211A, is completely broken. When I contacted customer service, they initially promised to send a replacement within 1-3 business days. That conversation happened on May 2nd. However, despite that promise, absolutely no action ...
The main head of my Dyson V15 vacuum broke, so I sent it in for warranty repair on 02/12/2024. It's been over a month now, and I haven't heard anything about my product. The customer representative is providing evasive answers to stall for time. I've been really let down by Dyson. My machine, which ...
I bought a Dyson v10 upright vacuum cleaner on 15.11.2022 and on 15.12.2023 I reported the sounds coming from the pipe connections of the lower head of my vacuum cleaner to the Dyson customer service WhatsApp line. I requested a spare part, saying that it could break during the warranty period. Cust...
I purchased a Dyson V15 vacuum cleaner, and about a year ago, the carpet cleaning head broke. Dyson did send me a replacement, but it was a completely different model than the original. The new attachment performs poorly compared to the one I originally paid for. Dyson advertises that hair and debri...
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