The body of my Dyson V15 vacuum cleaner broke, and I've been waiting for a replacement part for six months. My customer support request was submitted on March 29, 2024, and I was informed that the part would be shipped as soon as it was back in stock. However, six months later, there is still no evidence of it. In addition, the turbo head is generating noise. Dyson refused to repair or replace it when I inadvertently destroyed it. I am stuck with no solutions. It's frustrating that I've waited so long and now have a vacuum that I can't completely use. This was not what I expected from such a reputable brand.
The main head of my Dyson V15 vacuum broke, so I sent it in for warranty repair on 02/12/2024. It's been over a month now, and I haven't heard anything about my product. The customer representative is providing evasive answers to stall for time. I've been really let down by Dyson. My machine, which ...
I purchased the Dyson V15 vacuum based on recommendations, but within a year, the side wheel on the vacuum head fell off. I contacted customer service on October 17, 2024, and was assured the replacement part would be shipped to resolve the issue. However, the next day, I received an email stating m...
I experienced a problem with the cleaning head of my Dyson V15 Detect™ Absolute vacuum and contacted Dyson customer service on July 18. During a video call, the device was checked, and I was told that the cleaning head would be replaced free of charge under warranty. However, for about a month and a...
I own a Dyson Bigball2 corded vacuum cleaner, and the cleaning head broke down. I reported the issue and created a service request on May 12, 2025. At that time, I was told the replacement part was being sourced and would be shipped as soon as possible. Since then, I’ve called customer service mult...
The carpet head for my Dyson V15s stick vacuum, serial number 3BR-EU-SNE0211A, is completely broken. When I contacted customer service, they initially promised to send a replacement within 1-3 business days. That conversation happened on May 2nd. However, despite that promise, absolutely no action ...
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