I own a Dyson V15 Absolute Detect vacuum, and during routine use, the battery ran out as expected. However, when I plugged it in to charge, I noticed it wasn’t charging or turning back on at all.
I immediately tried to contact Dyson support, but after waiting 18 minutes with no response, I sent an email to d***@dyson.com.tr**. A day later, their response was completely unhelpful—they simply told me to call the same phone number that I couldn’t reach in the first place.
When I finally got through, they conducted a video call inspection of the vacuum. Since there were no visible external issues, the support agent guessed that the battery had died and told me to buy a new one. I questioned how they could determine this without any real diagnostics, especially since my vacuum never showed signs of battery deterioration before suddenly shutting off. Their response? “If that’s not the problem, you can return the new battery within 14 days.”
I decided to check stock for the replacement battery, but when I went to purchase it, it was out of stock. I called back, asking what I was supposed to do in the meantime—should I just throw the vacuum away? They gave me another generic response, claiming it’s a high-demand product and stock will be replenished soon.
I am extremely frustrated by Dyson’s lack of real support. I am prepared to take legal action through Consumer Courts if this is not resolved. Dyson, handle this issue properly and provide a real solution—this is not how a premium brand should treat its customers!
My Dyson V15 Detect vacuum completely stopped working due to a dead battery, even though it’s still under warranty. After contacting customer service and completing a video inspection, I was informed that a new battery would be sent within 3 business days. However, after the deadline passed and no s...
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