I purchased my Dyson V15 Detect Absolute vacuum cleaner on October 30, 2021, from the Bursa Korupark Media Markt store. While using the product, on November 26, 2025, the device suddenly stopped working and from that moment on, the battery would no longer charge. The device became completely unusable due to a battery failure in less than four years.
Since the warranty had expired, I attempted to purchase a replacement battery at my own expense, even though I still have the invoice. However, when I checked Dyson’s official website and spoke with customer service, I was told that there is no replacement battery in stock for the V15 Detect Absolute model and that they have no information on when it will become available again. They also said that Dyson does not have any stock on hand and that the customer solutions team would call me during the week—but no concrete solution has been offered so far.
I am seriously inconvenienced both by the battery failing in such a short time and by the fact that a replacement battery cannot be obtained. I request that Dyson supply a compatible battery for the V15 Detect Absolute model as soon as possible and take appropriate steps to resolve the inconvenience I am currently experiencing.
In March 2023, I purchased a Dyson V15 Detect Absolute (Product Code: 394451-01) vacuum cleaner from the official Dyson website. Since the day I bought it, I have been using it without any issues, mounted on the wall and kept continuously on charge. Until recently, I had not experienced any malfunct...
I purchased my Dyson V15 Detect Absolute (Product Code: 394451-01) from an authorized Dyson store on August 19, 2022. From the very first day, the battery has never been able to clean my 90 m² home on a single charge. I reported this issue multiple times, but Dyson provided no effective solution. N...
Hello, I’m a Dyson V15 Detect cordless vacuum owner, and I’m extremely disappointed in the support I’ve received post-warranty. My product’s warranty expired on 09.03.2025. Just 20 days after the warranty ended, the battery suddenly failed and began showing an error. I contacted Dyson customer suppo...
I own a Dyson V15 Absolute Detect vacuum, and during routine use, the battery ran out as expected. However, when I plugged it in to charge, I noticed it wasn’t charging or turning back on at all. I immediately tried to contact Dyson support, but after waiting 18 minutes with no response, I sent an ...
I purchased my Dyson V15 vacuum cleaner from the Dyson store in Mall of Istanbul about 2.5 years ago. Even though I used the product regularly and carefully, the battery completely died in less than 2.5 years, and the device no longer works at all. When I reported the issue, I was told that the bat...
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