Dyson V15 Detect Absolute Battery Failed Before 4 Years

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November 29, 2025 12:52 pm
4

I purchased my Dyson V15 Detect Absolute vacuum cleaner on October 30, 2021, from the Bursa Korupark Media Markt store. While using the product, on November 26, 2025, the device suddenly stopped working and from that moment on, the battery would no longer charge. The device became completely unusable due to a battery failure in less than four years.

Since the warranty had expired, I attempted to purchase a replacement battery at my own expense, even though I still have the invoice. However, when I checked Dyson’s official website and spoke with customer service, I was told that there is no replacement battery in stock for the V15 Detect Absolute model and that they have no information on when it will become available again. They also said that Dyson does not have any stock on hand and that the customer solutions team would call me during the week—but no concrete solution has been offered so far.

I am seriously inconvenienced both by the battery failing in such a short time and by the fact that a replacement battery cannot be obtained. I request that Dyson supply a compatible battery for the V15 Detect Absolute model as soon as possible and take appropriate steps to resolve the inconvenience I am currently experiencing.

December 06, 2025 3:02 pm (7 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Kind regards, Dyson Turkey

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