I purchased my Dyson V15 Detect vacuum about 2.5 years ago, and for a while now, it has not been cleaning properly. The vacuum collects dust in the air intake channel, causing a blockage, which severely affects its performance.
Even though I regularly clean the filter as instructed, the machine keeps displaying the "clean your filter" warning over and over. This issue makes the vacuum practically useless because it stops functioning correctly despite proper maintenance.
I need urgent assistance from Dyson support to resolve this. A vacuum at this price point should not experience such issues so soon. Dyson, please provide a permanent solution!
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be sure that we will handle the issue with care. Our solution center representative will contact you as soon as possible to provide support. Regards, Dyson Turkey
My issue has been resolved. I spoke with customer representatives twice. Both times they were really helpful to me. Dyson truly stands behind their products. I really thank you for resolving it.
I have a Dyson v15 detect absolute model vacuum cleaner. I bought it 2 years ago. Its warranty expired about 3 months ago. About a month ago, I called customer service and told them that I couldn't use the vacuum cleaner for a long time due to a blockage in the airflow channel. They helped me by sending the main body again to solve my problem. However, now I am experiencing another issue. After about 1 month of starting to use the vacuum cleaner again, one day my vacuum cleaner completely shut down. I press the power button, it doesn't work. The charging light is off. I can't get it to work in any way. When I called customer service again, they told me that the battery was dead. But how can the vacuum cleaner suddenly shut down and not work without any indication, while normally I don't have any issues with the battery? Let's say my battery really did run out all of a sudden. Then I want to ask this question: Did I pay so much money for this vacuum cleaner just to use it for 2 years? How can its battery run out in such a short time? I was told I needed to buy a new battery for 5600 liras. I am really very disappointed with my Dyson vacuum cleaner. I kindly ask for your assistance.
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