I placed an order on dyson.com on August 6, 2024, using my credit card with a 6-month interest-free installment plan. I received a 'thank you' email from d*****@dyson.com.tr confirming my order. However, on August 10, 2024, I learned via a bank message that my payment was refunded. Since I opted for installments, the entire refund process will take 6 months!
Dyson did not notify me via SMS, email, or phone call. On August 13, 2024, when I contacted Dyson customer service, they could not access my order details and only mentioned the payment was refunded due to 'security reasons,' without explaining further. There’s no issue with my card, as I shop actively both internationally and domestically. It seems Dyson has a security flaw in their system. Their website staff cannot even view order details, and phone support has been unhelpful, promising emails that never arrive or are delayed.
I'm deeply disappointed with Dyson. Despite its reputation, the brand’s service before and after purchase has been lacking. A brand should be evaluated on its overall service, not just its products. Dyson now feels like a brand with poor customer support and I will be sharing this negative experience with my network.
On June 26, 2024, I placed an order for an Airwrap on dyson.com.tr. On July 2nd, when I called Dyson, I was told that there was no such order and that it would be reviewed and they would get back to me within 48 hours. 48 hours passed, and no one called. I called again and was told they would resolv...
I bought a product from Dyson's website on December 13, 2023, and then returned it on December 19, 2023. Unfortunately, the refund has not been credited to my card yet. After making multiple attempts to reach out, I have only received a generic response stating that my complaint has been passed on t...
On 29.07.2024, I made a payment on the Dyson website at 18:41 and wanted to cancel the purchase because we did not want to buy the product. The website stated that the cancellation could be made via the customer service number or by sending an e-mail to Dyson's [email protected] address. I called ...
I bought a Dyson V8 from the Dyson online store on December 8, 2023, for ₺8,999.00. My credit card was charged right away for a 9-month payment plan. However, Dyson did not give me an order number during this time, and there were problems with the online system. When I called Dyson, they told me tha...
I tried to order a recently released air purifier from Dyson's website on March 18, 2024, at 17:21. Despite a deduction of ₺26,999 from my credit card account, no order was processed. Apologies, but it seems like there was an error on the website. There was no reply through SMS or email. Upon reachi...
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