I bought a Dyson V8 from the Dyson online store on December 8, 2023, for ₺8,999.00. My credit card was charged right away for a 9-month payment plan. However, Dyson did not give me an order number during this time, and there were problems with the online system. When I called Dyson, they told me that my order might come within 48 hours. When I called them again after a day, they told me that my order still wasn't in their system and told me to call my bank to cancel the transaction. Even though I called the bank right away, they told me that the transaction could not be canceled because of how it was processed. I called Dyson again on December 11 to let them know that the bank had released the money. Dyson tried to put me off by saying he would call me and give me updates. But until December 12, I didn't get any texts or emails. When I called Dyson again, I was angry, and they told me to wait while the process went on. When I called Dyson again on December 18, they told me again that the process was still going on and promised to call me back. This situation is now too inconvenient to handle. I would like my money back because I no longer want to receive the product.
I bought a vacuum cleaner (Gen5) online from Dyson.com.tr on 20 March 2024. The amount (28,999₺) of the cleaner was charged to my credit card, but Dyson claimed that the transaction was not registered in their system. I was terrified for six days and called the Dyson Call Center countless times to u...
I purchased the Dyson V15 Hepa cordless vacuum from the Dyson online store on March 22, 2024, and made a payment of ₺23,999 with my credit card. However, there was a system error, and despite the payment being processed, I couldn't access the order details. I waited for my order to appear in the sys...
I placed an order on dyson.com on August 6, 2024, using my credit card with a 6-month interest-free installment plan. I received a 'thank you' email from d*****@dyson.com.tr confirming my order. However, on August 10, 2024, I learned via a bank message that my payment was refunded. Since I opted for...
On 29.07.2024, I made a payment on the Dyson website at 18:41 and wanted to cancel the purchase because we did not want to buy the product. The website stated that the cancellation could be made via the customer service number or by sending an e-mail to Dyson's [email protected] address. I called ...
Comments