I Asked Dyson to Cancel My Order Yet They Shipped It

On 29.07.2024, I made a payment on the Dyson website at 18:41 and wanted to cancel the purchase because we did not want to buy the product. The website stated that the cancellation could be made via the customer service number or by sending an e-mail to Dyson's [email protected] address. I called customer service at 18:57 the same day. Mr. B****** stated that they recorded the cancellation and that the transaction would be canceled. When I sent an e-mail to the support e-mail address on the same day to cancel the transaction, I received an e-mail stating that my previous application by calling customer service was valid and was being processed. Although I submitted my request in a short time of 15 minutes on the same day, Dyson customer service called on 30.07.2024 stating that the product would be shipped. Although I stated that I had a cancellation request, they did not accept it and said do not receive the product from the courier. They said that the product would be sent back by the courier. Why is the product being sent persistently even though I did not receive it in a short time after the sale and I wanted to cancel it? If the product is damaged during shipping and is excluded from the return conditions, who will pay for my loss? Why is it chosen to stall me for another 15 days when the money I paid can be returned on the same day? Such small calculations shake the trust in the Dyson brand and you have caused me to lose trust in the brand as a consumer. If the transaction is not cancelled and the fee is not refunded within the day, I hereby inform you that I will take the necessary legal action against the relevant company or companies.