On 29.07.2024, I made a payment on the Dyson website at 18:41 and wanted to cancel the purchase because we did not want to buy the product. The website stated that the cancellation could be made via the customer service number or by sending an e-mail to Dyson's [email protected] address. I called customer service at 18:57 the same day. Mr. B****** stated that they recorded the cancellation and that the transaction would be canceled. When I sent an e-mail to the support e-mail address on the same day to cancel the transaction, I received an e-mail stating that my previous application by calling customer service was valid and was being processed. Although I submitted my request in a short time of 15 minutes on the same day, Dyson customer service called on 30.07.2024 stating that the product would be shipped. Although I stated that I had a cancellation request, they did not accept it and said do not receive the product from the courier. They said that the product would be sent back by the courier. Why is the product being sent persistently even though I did not receive it in a short time after the sale and I wanted to cancel it? If the product is damaged during shipping and is excluded from the return conditions, who will pay for my loss? Why is it chosen to stall me for another 15 days when the money I paid can be returned on the same day? Such small calculations shake the trust in the Dyson brand and you have caused me to lose trust in the brand as a consumer. If the transaction is not cancelled and the fee is not refunded within the day, I hereby inform you that I will take the necessary legal action against the relevant company or companies.
I placed an order on dyson.com on August 6, 2024, using my credit card with a 6-month interest-free installment plan. I received a 'thank you' email from d*****@dyson.com.tr confirming my order. However, on August 10, 2024, I learned via a bank message that my payment was refunded. Since I opted for...
I bought a vacuum cleaner (Gen5) online from Dyson.com.tr on 20 March 2024. The amount (28,999₺) of the cleaner was charged to my credit card, but Dyson claimed that the transaction was not registered in their system. I was terrified for six days and called the Dyson Call Center countless times to u...
On June 26, 2024, I placed an order for an Airwrap on dyson.com.tr. On July 2nd, when I called Dyson, I was told that there was no such order and that it would be reviewed and they would get back to me within 48 hours. 48 hours passed, and no one called. I called again and was told they would resolv...
I purchased a vacuum cleaner from dyson.com.tr using my credit card on May 18, 2023. Unfortunately, I recently discovered that my order was canceled for security reasons on May 23, 2023. However, my bank still processed the payment on my behalf and even reflected it in my account statement. After sp...
I bought a Dyson V8 from the Dyson online store on December 8, 2023, for ₺8,999.00. My credit card was charged right away for a 9-month payment plan. However, Dyson did not give me an order number during this time, and there were problems with the online system. When I called Dyson, they told me tha...
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