On February 11, 2025, I purchased a Dyson Gen5 vacuum from the Ankamall Dyson authorized stand. At the time of purchase, the salesperson did not inform me of any specific return conditions, such as the need to keep the original box. I was simply told that I could handle any issues with just the invoice.
After using the vacuum at home, I noticed changes in suction power and strange noises. Additionally, the vacuum head would randomly stop working. On February 14, 2025, I contacted Dyson customer service, showed the issue via video call, and was advised that the product needed to be replaced, so a service record was created.
As the issue worsened over time, I returned to the store to request a refund. However, the salesperson was aggressive, constantly interrupting me and twisting his previous statements, claiming that he had warned me about the box (which he never did). He refused to process the return, took only my name and phone number, and never followed up.
I expected Dyson to stand behind its products, but I have been completely ignored—no response via email or phone. According to Dyson’s official website, returns should be accepted within 14 days, no questions asked, yet I have been left with no solution.
On April 1, 2025, I purchased a standing unit (accessory) for my Dyson Gen5 V12 vacuum directly from a Dyson retail store. I changed my mind the very next day, April 2, and requested a return without ever using the item. It’s still in brand-new condition, and I even provided clear photos showing tha...
On June 6, 2025, I purchased a Dyson Gen5 vacuum directly from Dyson’s official website. During the first use, the under-sofa cleaning attachment broke. Then, after using the device for the second time, I began to experience a constant filter error—it used to run for a long time at first, but now it...
We purchased our Dyson Gen5 vacuum cleaner from Media Markt. From the very first day we used it, the motor produced an abnormal sound — almost like a wood saw or engine noise. We recorded the issue on video and sent it to both the service center and Dyson customer support. The customer representativ...
Hello, I purchased the Dyson Gen 5 cordless vacuum on October 28, 2023. The LED screen failed after 10 days, and because the carpet attachment was making too much noise, I called on November 8, 2023. The vacuum was picked up from my house on November 10, 2023. It was delivered to the service center ...
On October 21, 2024, I purchased a Dyson SV47 V15S DT Subm Cordless Vacuum from the Kayseri Media Markt store. After using it for about 15 days, the vacuum began displaying a filter error. Following instructions on Dyson's website, I cleaned the filter as shown in the video. However, the filter erro...
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