I purchased a vacuum cleaner from dyson.com.tr using my credit card on May 18, 2023. Unfortunately, I recently discovered that my order was canceled for security reasons on May 23, 2023. However, my bank still processed the payment on my behalf and even reflected it in my account statement. After speaking with my bank, I was informed that the payment was received by Iyzico on behalf of dyson.com.tr with the provision code 083418. I have contacted dyson.com.tr customer service multiple times regarding this issue. However, despite my efforts, I have been unable to reach a customer representative who understands the situation and is competent enough to resolve it. As a result, I have not received the product I purchased, and the payment has not been refunded to me. This experience has led me to have serious reservations about shopping at dyson.com.tr and my opinion of Dyson as a company and its products. I am sharing this feedback in the hope that Dyson Global can improve the e-commerce experience provided by Dyson Turkey. Thank you for your attention to this matter.
I bought a vacuum cleaner (Gen5) online from Dyson.com.tr on 20 March 2024. The amount (28,999₺) of the cleaner was charged to my credit card, but Dyson claimed that the transaction was not registered in their system. I was terrified for six days and called the Dyson Call Center countless times to u...
On March 14th, 2024, I purchased a Fluffy cleaning head from dyson.com.tr for ₺3,299.00. I used the iyzico payment platform integrated into dyson.com.tr to make the purchase. After completing the purchase, I was redirected to an error page on dyson.com.tr. I checked my credit card and saw that the ...
On 29.07.2024, I made a payment on the Dyson website at 18:41 and wanted to cancel the purchase because we did not want to buy the product. The website stated that the cancellation could be made via the customer service number or by sending an e-mail to Dyson's [email protected] address. I called ...
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