I bought a vacuum cleaner (Gen5) online from Dyson.com.tr on 20 March 2024. The amount (28,999₺) of the cleaner was charged to my credit card, but Dyson claimed that the transaction was not registered in their system. I was terrified for six days and called the Dyson Call Center countless times to understand what was going on?! On 26 March 2024, the Dyson Call Center said that my online shopping was canceled due to payment security, and my money would be refunded to my account within 3-6 working days. They also mentioned that if I wanted to, I could reorder the product (thank you for your kindness, Dyson 👏). Unfortunately, Dyson increased the price of my product to 33,000₺ on 1 April 2024 (and it was not a joke!). I called the Dyson call center again and told them that they had not refunded my money yet, and I requested to buy the product at the earlier price I bought it on 20 March 2024. They did not accept, and I was not surprised. AND, TODAY IS 06 APRIL 2024, DYSON HAS NOT PAID BACK MY MONEY. On top of that, the representatives from the Dyson Call Center claimed that they refunded it and sometimes banks hold the money in reserve. 😡 I called my bank, AKBANK, and the intermediary IZYCO; both confirmed that THERE IS NO REFUND! 😡 Dyson asked me to wait for a couple of days for them to investigate. I reject. NO. I have already waited too long! I have already been mistreated! I request an immediate refund of my money! Your household appliances are miracles! But, your online shopping, post-shopping, and customer services are nightmares!!! (P.S: You may listen to my voice recordings from your Call center).
I purchased a vacuum cleaner from dyson.com.tr using my credit card on May 18, 2023. Unfortunately, I recently discovered that my order was canceled for security reasons on May 23, 2023. However, my bank still processed the payment on my behalf and even reflected it in my account statement. After sp...
I purchased the Dyson V15 Hepa cordless vacuum from the Dyson online store on March 22, 2024, and made a payment of ₺23,999 with my credit card. However, there was a system error, and despite the payment being processed, I couldn't access the order details. I waited for my order to appear in the sys...
I really regret buying Dyson. The technical service and customer service in Turkey are very bad. I have been dealing with the Dyson Gen5 Detect Absolute vacuum cleaner since December 16, 2023. First of all, the machine I bought turned out to be defective. Then they sent me a different machine than t...
I bought a Dyson V8 from the Dyson online store on December 8, 2023, for ₺8,999.00. My credit card was charged right away for a 9-month payment plan. However, Dyson did not give me an order number during this time, and there were problems with the online system. When I called Dyson, they told me tha...
On June 26, 2024, I placed an order for an Airwrap on dyson.com.tr. On July 2nd, when I called Dyson, I was told that there was no such order and that it would be reviewed and they would get back to me within 48 hours. 48 hours passed, and no one called. I called again and was told they would resolv...
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