On October 2, 2023, I placed an order on Dyson.com.tr for a Dyson V11 cordless vacuum cleaner. They promised that it would be processed within 48 hours and that shipping information would be provided. However, there was no sign of progress after 72 hours. When I called customer service, they said they couldn't find any record of my order using my email address and phone number. I've been doing online shopping for years and have never come across such nonsense. They understand how to advertise "buy directly from the seller," but they don't appear to be able to process orders. I spent 3,000 tl on a product and still have no one to talk to. I urgently request a refund.
I made a purchase on dyson.com.tr. I haven't received any tracking number or similar information. In addition, when I contacted customer service, I was informed that I would need to wait for 48 hours. After a couple of days, when I made another call, they informed me that they would need to create a...
On the evening of 06.11.2023, I ordered V11 and V15 from dyson.com.tr. Wanting to cancel one on 07.11.2023, I was informed that if shipped, I needed to return it at the door. I received V15 on 08.11.2023, and returned V11 at the door, but an issue arose. After using V15 for a day, unhappy with its w...
I purchased a cordless vacuum cleaner from Dyson's official website on July 31, 2023. I requested a corporate invoice and filled out the necessary information. However, the company issued a separate invoice but did not send it to me. I became suspicious after ten days of not receiving the invoice vi...
I ordered a DYSON v11 total clean vacuum cleaner from Dyson.com.tr with order number 7001564566. When I talked to customer service to check my order, they said that the order details were not reflected in their system. Black Friday week will end tomorrow. That's why I won't be able to order at a dis...
Comments