I contacted Dyson customer support about my Dyson Airwrap hair styling and drying kit, which I purchased in January 2024, since certain attachments were loosening and causing hair damage. A video call was initiated, and I expressed all of my worries. I was told, "Yes, there might be an issue," and told to send the product or leave it at the approved servicing center in Ataşehir. On Saturday, March 30, 2024, at 5:40 PM, I left the product, and on Monday, I received a call confirming that it had passed all tests and had no problems. However, in Instagram videos with several complaints about the same issue, Dyson acknowledges the problem and offers product replacements. I can't help but question, "Do they only resolve issues when influencers complain?" It's intolerable to be told "there's no problem" when "there is" with a product I paid a bunch for. While Dyson Turkey appears to be working quickly, I don't feel the product has been fully tested.
Dear Dyson Customer Service, I am writing to express my deep frustration and disappointment regarding an issue with my Dyson Airwrap, which I purchased on December 26, 2024 from one of your official retailers in Turkey. After much effort to find the product in stock (visiting multiple shopping malls...
I purchased my Dyson Airwrap from the Dyson Demo Store at Forum Istanbul Mall in 2024. Since the day I bought it, I’ve been experiencing several issues — the attachments wobble while in use, the device pulls my hair, and once, a small piece fell out from inside the main body. These problems have bee...
I bought the Dyson Airwrap in ceramic pink and rose gold, which I had been waiting for five months, from the Kentpark Dyson store in Ankara, Turkey, on April 27, 2024, for 19,999₺. The first time I used the product, before I had even done half of my hair, it suddenly stopped working, and the filter ...
I purchased a Dyson hair styler set in February 2024, and I’ve already encountered issues with the attachments. The brush head is peeling, and other attachments feel loose and wobbly. When I contacted customer service, they claimed it was user error, which is absurd. I’ve been extremely careful with...
I purchased a Dyson Airwrap in September 2023, and later the ionic brush began to peel. On May 23, 2024, I contacted Dyson customer service to explain the issue, and they requested that I show the problem via video. They acknowledged the brush was faulty and promised to send a replacement. I receive...
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