I Have Waited 6 Months for Dyson Airwrap Barrel Replacement With No Solution

Dear Dyson Customer Service, I am writing to express my deep frustration and disappointment regarding an issue with my Dyson Airwrap, which I purchased on December 26, 2024 from one of your official retailers in Turkey. After much effort to find the product in stock (visiting multiple shopping malls), I was excited to finally purchase it. However, upon opening the box and trying it at home, I discovered that one of the long barrels (specifically the one for creating larger curls) does not function properly and does not wrap the hair as it should. I immediately contacted your customer service through video call and reported the issue, believing that a service request had been created. I was then informed that the replacement part was out of stock, and I have been waiting for a resolution ever since. It has now been 6 months. Despite reaching out multiple times and even contacting your social media team, all I receive are automated replies asking for my contact details—followed by being told to call customer service again. This endless loop of inaction is extremely frustrating. I chose Dyson expecting quality and reliable customer support. Unfortunately, this experience has completely destroyed my trust in the brand. Had I known this would be the case, I would have opted for a more affordable alternative that actually respects their customers. Please take this message seriously. I am not looking for generic responses or copy-paste apologies. I expect either: Immediate replacement of the defective part, or A full refund for a product that has not functioned properly since day one. I am prepared to escalate this matter to Turkey’s Consumer Arbitration Committee and share my full experience publicly if this issue is not resolved without further delay. Looking forward to your prompt and serious response.