I purchased a Dyson Airwrap in September 2023, and later the ionic brush began to peel. On May 23, 2024, I contacted Dyson customer service to explain the issue, and they requested that I show the problem via video. They acknowledged the brush was faulty and promised to send a replacement. I received an order confirmation the same day via email. However, despite numerous calls and emails since then, I have received no further updates or resolution. I was told the replacement is coming from Malaysia and is out of stock.
Waiting 3.5 months for a replacement is unacceptable. I even suggested that they could take a brush from an existing set in Turkey, where the Airwrap is currently being sold, to resolve the issue. Unfortunately, customer service has failed to provide any solutions. I requested contact information for the headquarters, but they refused to provide it.
It is unacceptable for a global company like Dyson to leave its customers in such a predicament. I will pursue legal action if my issue is not addressed promptly.
Dear Dyson Customer Service, I am writing to express my deep frustration and disappointment regarding an issue with my Dyson Airwrap, which I purchased on December 26, 2024 from one of your official retailers in Turkey. After much effort to find the product in stock (visiting multiple shopping malls...
I purchased the Dyson Airwrap Complete Long Volumise product from Dyson.com.tr on 19/08/2024. After a short while, the brush head of the product started to come off during use. I called Dyson customer services on 19/09/2024 and we made a video call. Customer service stated that a new part would be s...
I’m reaching out to address the issues I’ve experienced with purchasing a Dyson Airwrap from Dyson Türkiye. Checking the stock in Antalya has been incredibly frustrating; since the stock isn’t visible on your website, I contacted live support, only to be told I’d need to visit the store physically. ...
I contacted Dyson customer support about my Dyson Airwrap hair styling and drying kit, which I purchased in January 2024, since certain attachments were loosening and causing hair damage. A video call was initiated, and I expressed all of my worries. I was told, "Yes, there might be an issue," and t...
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