I purchased my Dyson Airwrap from the Dyson Demo Store at Forum Istanbul Mall in 2024. Since the day I bought it, I’ve been experiencing several issues — the attachments wobble while in use, the device pulls my hair, and once, a small piece fell out from inside the main body. These problems have been ongoing since day one.
Last summer, I contacted Dyson customer service, and the main body was replaced, but the issues were not resolved. The attachments still shake during use and continue to pull my hair. I’ve seen that other customers with the same problem received brand-new replacement devices, yet my unit continues to have the same persistent issue. Because the Airwrap doesn’t work properly, I ended up buying an Airstrait, but I still use my Airwrap hesitantly — and honestly, I’m tired of dealing with this. I was so excited to buy it, but it’s turned into a disappointment. I really wish Dyson’s customer service in Turkey valued customer satisfaction the same way it does in Europe.
My product is still under warranty until January 2026, but I’m worried about what will happen afterward. Since replacing the main body didn’t solve anything, I’m requesting further assistance or a full replacement, as many other users have received.
Thank you.
I bought a Dyson Airwrap hair styling set from a store in Turkey exactly a month ago, but the heads wobble when styling my hair, making it difficult to achieve the desired look. It feels like the attachment might fall off any moment. When I reached out to Dyson customer service in Turkey, they said ...
I purchased a Dyson Airwrap from the Mall of Istanbul store on June 7, 2025, and was immediately disappointed with the product’s performance. One of the attachments doesn’t spin at all, and even when I manage to use the others, the curls are completely ineffective and don’t last. For a product in th...
Dear Dyson Customer Service, I am writing to express my deep frustration and disappointment regarding an issue with my Dyson Airwrap, which I purchased on December 26, 2024 from one of your official retailers in Turkey. After much effort to find the product in stock (visiting multiple shopping malls...
I purchased a Dyson Airwrap in May 2024, but it has a serious manufacturing defect. The attachments do not fit securely, wobble during use, and even fall off, making it not only inconvenient but also a safety risk. For 9 months, I have been unable to use the device properly. Despite reaching out to...
I contacted Dyson customer support about my Dyson Airwrap hair styling and drying kit, which I purchased in January 2024, since certain attachments were loosening and causing hair damage. A video call was initiated, and I expressed all of my worries. I was told, "Yes, there might be an issue," and t...
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