In May 2024, I purchased a Dyson Airwrap from your online store for $468, which I paid for by credit card. About one month after purchase, a problem occurred with the attachment of the device. When I contacted your support line, they acknowledged that the product was defective and informed me that a new attachment would be sent. Despite this, the attachment was never delivered for a very long time.
After waiting in vain, I applied to the Consumer Arbitration Committee. The committee ruled in my favor and decided that I was entitled to a refund. In line with this decision, I sent the product back to you on October 28, 2025. The product has been delivered to you, yet I have been waiting for my refund for about one and a half months.
During this waiting period, I have called your customer service many times. Each time I was told that the refund had been made, but no payment has reached my account and no concrete information has been provided. They cannot even share a reference number regarding the alleged refund.
I am not asking for compensation for loss of value or any other damages; I simply want the refund of the $468 I paid, as decided by the Consumer Arbitration Committee. I request that my refund be urgently processed and that I be informed in writing with clear and verifiable information about the transaction.
I purchased a Dyson Airwrap in May 2024, but it has a serious manufacturing defect. The attachments do not fit securely, wobble during use, and even fall off, making it not only inconvenient but also a safety risk. For 9 months, I have been unable to use the device properly. Despite reaching out to...
I purchased a Dyson Airwrap directly from the Dyson website, but the product had an issue due to a seller-related defect. I sent it to the service center, and the day after it was received, I was informed that my refund would be processed within 14 days. It has now been 17 days, and I have not rece...
On March 14, 2024, I ordered a Dyson Airwrap online, and it was delivered to me on the morning of March 17. Right after opening the box, I noticed that the very first attachment had visible scratches, and another attachment didn’t fit the device properly. I immediately contacted customer support. Du...
I bought a product from Dyson's website on December 13, 2023, and then returned it on December 19, 2023. Unfortunately, the refund has not been credited to my card yet. After making multiple attempts to reach out, I have only received a generic response stating that my complaint has been passed on t...
On November 28, 2024, I purchased the Dyson Airwrap in the limited edition Strawberry Bronze color directly from a Dyson store, paying in installments. The very day I brought it home, I unboxed it and discovered a clearly visible manufacturing defect—a large gap on the main body of the device. I had...
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