Dyson Airwrap Refund Not Received Despite Arbitration Committee Order
In May 2024, I purchased a Dyson Airwrap from your online store for $468, which I paid for by credit card. About one month after purchase, a problem occurred with the attachment of the device. When I contacted your support line, they acknowledged that the product was defective and informed me that a new attachment would be sent. Despite this, the attachment was never delivered for a very long time.
After waiting in vain, I applied to the Consumer Arbitration Committee. The committee ruled in my favor and decided that I was entitled to a refund. In line with this decision, I sent the product back to you on October 28, 2025. The product has been delivered to you, yet I have been waiting for my refund for about one and a half months.
During this waiting period, I have called your customer service many times. Each time I was told that the refund had been made, but no payment has reached my account and no concrete information has been provided. They cannot even share a reference number regarding the alleged refund.
I am not asking for compensation for loss of value or any other damages; I simply want the refund of the $468 I paid, as decided by the Consumer Arbitration Committee. I request that my refund be urgently processed and that I be informed in writing with clear and verifiable information about the transaction.
