I purchased a Dyson Airwrap in May 2024, but it has a serious manufacturing defect. The attachments do not fit securely, wobble during use, and even fall off, making it not only inconvenient but also a safety risk.
For 9 months, I have been unable to use the device properly. Despite reaching out to Dyson’s service center multiple times, I was ignored and left waiting, with no solution provided during the entire warranty period.
Finally, in February 2025, my device was sent in for repair. Instead of resolving the issue properly, Dyson replaced the main body but sent me attachments from a completely different series—not the ones I originally purchased! I refuse to be forced into using mismatched accessories.
Even more frustrating, I know other customers have received a full replacement for the same problem, so why is my case being handled differently? According to consumer protection laws, I have the right to a full product replacement, not just repairs, for a defective product.
Dyson, as a premium brand, should stand behind its products. I demand a proper resolution—either send me a brand-new unit with the correct attachments or provide a full refund!
On March 14, 2024, I ordered a Dyson Airwrap online, and it was delivered to me on the morning of March 17. Right after opening the box, I noticed that the very first attachment had visible scratches, and another attachment didn’t fit the device properly. I immediately contacted customer support. Du...
I purchased my Dyson Airwrap in October 2024, expecting high-end performance and durability for the premium price I paid. However, from the very beginning, the device had an annoying issue: it would randomly shut off during use and then refuse to turn back on for a while. At first, I assumed it migh...
I purchased my Dyson Airwrap from the Dyson Demo Store at Forum Istanbul Mall in 2024. Since the day I bought it, I’ve been experiencing several issues — the attachments wobble while in use, the device pulls my hair, and once, a small piece fell out from inside the main body. These problems have bee...
I purchased a Dyson Airwrap ID, but the blow-dry attachment arrived damaged. I immediately reported the issue, and a replacement request was recorded on January 9. However, despite Dyson showing stock online at the time, I have been waiting for nearly two months with no resolution. When I call cust...
I bought a Dyson Airwrap online, expecting the high quality Dyson promises. However, from day one, I've faced nothing but frustration. The device constantly malfunctions—it suddenly stops working mid-use, despite careful handling. After spending a fortune on this product, the filter issues and const...
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