On March 14, 2024, I ordered a Dyson Airwrap online, and it was delivered to me on the morning of March 17. Right after opening the box, I noticed that the very first attachment had visible scratches, and another attachment didn’t fit the device properly. I immediately contacted customer support. During a video call, the representative saw the issues, took screen recordings, and assured me that the entire device would be replaced without causing me any inconvenience. They said I would receive a new unit first, and then they would collect the damaged one.
However, after two days with no update, I followed up—and suddenly the story changed. Now they were telling me I had to send the product back first and wait at least 15 days while it was inspected. I explained that I need to use the product daily, and this delay would leave me without it for too long. The second representative even admitted that the first one had given me incorrect information—but instead of fixing the issue, they simply closed my case.
I find it unacceptable that a company like Dyson would create this kind of inconvenience over damaged attachments. I was even told I could return the product within 15 days, but I don’t want to return it—I want to use it. I asked if I could return just the faulty attachments or deliver them myself, but was told that was not possible either.
On November 28, 2024, I purchased the Dyson Airwrap in the limited edition Strawberry Bronze color directly from a Dyson store, paying in installments. The very day I brought it home, I unboxed it and discovered a clearly visible manufacturing defect—a large gap on the main body of the device. I had...
I purchased a Dyson Airwrap in May 2024, but it has a serious manufacturing defect. The attachments do not fit securely, wobble during use, and even fall off, making it not only inconvenient but also a safety risk. For 9 months, I have been unable to use the device properly. Despite reaching out to...
I purchased a Dyson Airwrap on November 22, 2024, and it arrived with scratches. When I reported the issue, I was told, "There’s nothing we can do." Since then, the device has been consistently stopping during use. Dyson claimed the filter was dirty, which makes no sense for a product that is only t...
I purchased the Dyson Airwrap on February 10, 2025, expecting the top-tier performance Dyson promises. Unfortunately, it has already started to lose power and no longer functions like it did when I first bought it. On May 2, I contacted Dyson customer service to explain that the device wasn’t perfor...
I purchased a Dyson Airwrap in August. One of the attachments melted. When I contacted customer service, they said they would send a replacement under warranty. Since they didn’t have it in stock, a pre-order was created. Later, the order was canceled, and I was told to call customer service again. ...
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