Dyson Airstrait Malfunctioned – Media Markt Delaying My Refund

On January 23, 2025, I purchased a Dyson Airstrait from Media Markt. Upon using the product, I noticed several serious issues. The test/reset button was not working consistently—it sometimes functioned but often did not. When it did work, the device released an excessive amount of steam, to the point where visibility in the room was significantly reduced. Additionally, it caused throat irritation and discomfort.

I immediately contacted Dyson customer service, and they advised me to return the product for inspection. They scheduled a pickup for January 31, but the courier didn’t collect it until February 4. After Dyson received the item, they confirmed that the body of the device was damaged and approved the refund, stating the product would be disposed of. They provided me with a report, instructing me to go to Media Markt for my refund.

Since then, I have been in an endless cycle of delays. I have contacted Media Markt multiple times, and they keep redirecting me between customer service and the store. When I call customer service, they create a ticket and send me to the store, where they claim there’s no issue with processing the refund but that they are still waiting.

Later, I was asked to send my details to a WhatsApp number to finalize the refund, which I did. Four days later, they asked me to resend the same information, and after doing so, I was told the refund would be processed within 1 to 14 days. However, the store then informed me that they were waiting for an approval code from Dyson to proceed with the refund.

I contacted Dyson again, and they confirmed that the report they provided already serves as the necessary approval, meaning no additional code is required. Despite explaining this to Media Markt, they continue to delay my refund, claiming they are still waiting for a code that Dyson says does not exist.

I purchased a faulty product from a well-known brand, and instead of a quick resolution, I have been dragged through weeks of frustration and miscommunication. Neither Dyson nor Media Markt has taken responsibility to properly handle my case, and I am beyond disappointed with both companies. This situation must be resolved immediately—Dyson and Media Markt need to process my refund without further excuses!