DHL Express Lost My Package and Cannot Locate It

I sent a package from Istanbul to Konya via DHL Express containing a machine part, but it has been missing since September 2, 2026 and has never been delivered to me. Even though 15 days have passed, I still cannot get any clear information about the shipment. The tracking number for my package is 1609225575.

When I speak with DHL customer service and the relevant departments, I am told that security camera footage is being reviewed and that an investigation is underway, but I have not received any follow-up regarding the outcome of this investigation. The lack of a clear explanation about what happened to my package, where it went missing, and who is responsible has made the situation even more frustrating.

I request that the location of my package be determined urgently. If the shipment cannot be found, I request that I be fully compensated for my loss and that I receive a clear written explanation regarding the investigation and its outcome.