We’ve been working with DHL Express for over 10 years at a corporate level, but this time their carelessness and lack of responsibility have caused us significant issues. A shipment we sent abroad 35 days ago still hasn’t been received by our international client. This delay is unacceptable, and as a result, both our client and we are facing financial and emotional damages. DHL’s failure to resolve this matter has caused us serious frustration, and the situation remains unresolved. We expect DHL Express to take immediate action and provide a solution to this ongoing problem. This level of service is deeply disappointing for a long-term customer like us.
My package was shipped with DHL from Germany and has still not been delivered—35 days later. It was sent on April 14, and despite all my efforts to get help, I haven’t received any resolution. For the past 15 days, there has been no tracking update at all, and the package appears to be stuck somewhe...
DHL has completely failed to deliver on its promises—and lost our urgent international shipment in the process. Our package, containing valuable documents, was supposed to arrive in Germany on April 30. Instead, it’s been stuck in Istanbul for over 10 days, according to the tracking system, with no ...
My international shipment with tracking number CY289709598DE has still not been delivered and appears to be lost, even though it has been nearly 6 weeks. The package contained clothes and shoes. The sender has already reported the issue to DHL customer service, but no solution has been provided to t...
On September 22, 2025, our import documents, which were supposed to be delivered to us via DHL Express, still have not been received despite being shipped with tracking number 8581990620. Because of this delay, our shipment has been stuck in customs for 3 days, forcing our company to pay storage fee...
On Saturday, July 20, 2025, a package was sent to me via DHL. Without making any delivery attempt or providing any form of notification, DHL initiated the return process on Tuesday, July 22—just two business days later. According to both legal requirements and DHL’s own service standards, if the rec...
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