I am filing this complaint about a shipment carried by PostNL with tracking code 3SMYPA033493759. I placed an order that... should have been delivered to me, but the address on the parcel was wrong, and even so PostNL went ahead and marked it as delivered. As a result, the parcel has disappeared and I
I am filing a complaint about the customs handling of my international shipment with PostNL, with tracking number LX0381...85763NL. According to the tracking information, the parcel has not moved since 7 August and there has been no request from PostNL to start customs clearance. I find it very frustra
I sent a gift package from the Netherlands to Turkey through PostNL, containing items worth about €20. However, my shipm...ent has been showing “waiting at the PTT office” since December 6, and no progress has been made with the delivery. When I called PTT customer service, they told me that shipments
On September 23, I placed an order through Temu to be delivered to my address in Belgium. The order contained five items... totaling €88.59 (Order No: PO-020-08928653921913468). The estimated delivery date was September 30. Even though I was home all day, the delivery company PostNL never came to my ad
Documents that were sent to me from the Netherlands through PostNL have still not been delivered, even though two weeks ...have passed. Because of this delay, two of my appointments with the Dutch Consulate have already been missed. I kindly request that my shipment be urgently located and the deliver
My shipment with PostNL tracking number LA119421612NL shows as delivered, but it has not been delivered to me. There is ...also no information about who received the package. I would like to know who I should contact regarding this issue and which delivery company handled the final delivery. The packa
My PostNL shipment from abroad shows as delivered to my address, but I did not receive any mail. When I call the company..., they tell me that the courier is still out for delivery, which is confusing because the system already shows the item as delivered. I was supposed to be contacted by phone befor
Hello, my shipment with PostNL tracking number 240430DMOF shows as “delivered,” but I have not received any package. I d...o not know where my shipment is, and there is no information about who received it. I am requesting assistance in locating my package and determining who accepted the delivery and
A package that was sent to me from the Netherlands already had its service fee paid by the sender, yet I was told in Tur...key that I also needed to pay an additional service fee. This makes no sense. I have never encountered a shipping agency that requires both the sender and the recipient to pay serv
A package that is being sent to me from the Netherlands already had its service fee paid by the sender, yet I was told i...n Turkey that I also need to pay a service fee in order to receive the package. This makes no sense. I have never encountered a shipping agency that requires both the sender and th
PostNL is a Dutch postal and logistics company that provides mail and parcel delivery services in the Netherlands, the Benelux, and international markets. The company has more than 225 years of postal history and operates as PostNL N.V., a publicly listed company headquartered in The Hague.
Customer support: PostNL primarily provides customer service through its online chatbot Daan, which can handle delivery questions, refunds, and complaints and can connect customers with a customer service representative when necessary.
Phone: PostNL provides customer service by phone, but the current English contact page does not publicly display a dedicated phone number.
Customer service hours: Monday to Friday, 8:30 AM–7:00 PM; Saturday, 9:00 AM–4:00 PM.
Head office: Waldorpstraat 3, 2521 CA The Hague, Netherlands.
PostNL operates in the postal, parcel delivery, logistics, and e-commerce industries. It collects, sorts, transports, and delivers letters and parcels for consumers and businesses. The company also provides international shipping, fulfilment, digital logistics solutions, parcel lockers, and services for online retailers.
User sentiment is mixed, with complaints commonly focusing on delayed or missing deliveries, incorrect tracking information, damaged or lost parcels, delivery problems, and difficulties resolving complaints with customer service.
If you’ve experienced issues with PostNL, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
