I purchased swim goggles from the Decathlon Vialand branch, and incredibly, the coating peeled off within just two months. This happened on only my third use. When I returned to the store to exchange them, I was informed they couldn't process the exchange because they hadn't created a record of my purchase linked to my email address at the time of sale. This is a severe oversight on their part.
The staff were completely unhelpful, despite my explanation that I've been a loyal customer for years. Although I don't have the physical receipt, the purchase was clearly made only two months ago, well within any reasonable warranty period for a defect like this. This experience has left me shocked and deeply frustrated. I have paid for a product that is clearly defective and am now denied a simple exchange due to an internal process failure by Decathlon. I urgently request that Decathlon honor its product warranty and either replace my defective swim goggles or provide a full refund.
I bought a pair of shoes from Decathlon's Bakırköy Marmara Forum store and later exchanged them at the Bakırköy Carousel location. When purchasing, they never gave me a receipt or invoice, instead saying that all returns and exchanges are managed through my Decathlon card. Now that my shoes have rip...
I bought a pair of Quechua outdoor boots at the Decathlon in Antalya Erasta AVM. The soles of the boots broke in half after only two days of use. This was a very bad thing to happen. When I went back to the store the next day, the clerk told me they couldn't take the item back because it had already...
I just bought swim goggles from Decathlon, but they leak water on the surface and even at a shallow depth of half a meter, which is disappointing. I tried to get help from their customer service, but the answer I got was disappointing. They told me to only use the goggles on the surface of the water...
I am reporting a significant issue with the Çorlu Decathlon store, which has refused to even examine a product I purchased from Decathlon Bulgaria five months ago, despite me having the membership details and receipt. The Velcro on the product has torn, indicating a potential manufacturing defect. ...
I recently bought a pair of Adidas shoes from the Decathlon store, and after just 2 or 3 wears, they fell apart. I took the shoes back to the store with my receipt, expecting a quick resolution. However, it’s been 20 days and they still haven’t provided a solution. I also wrote a complaint on bilgiv...
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