Defective Product Sent By Decathlon

I bought a classic goalpost from Decathlon. Since I wasn’t home when the delivery arrived, I couldn’t open the package together with the courier. The courier left the box in front of my door and left. When I got home, I noticed that the box’s tape was torn and there was no security seal. I then spoke with Ms. D*** from the Gaziemir Decathlon store. She rather harshly stated that the box tapes were faulty and even if I had gone to the store, there wouldn’t have been a sealed box available, and that they couldn’t accept a return without checking the product first. Upon realizing that none of the boxes were properly sealed, I started assembling the product at home. At the final step, I saw that one of the pipes was crushed and the paint was chipped. Now, since I have opened and tried to assemble the product, they won’t accept a return. If you’re buying products online from Decathlon, make sure to open them together with the courier. Otherwise, you might end up paying for a brand-new item but receive a defective one.