I bought a classic goalpost from Decathlon. Since I wasn’t home when the delivery arrived, I couldn’t open the package together with the courier. The courier left the box in front of my door and left. When I got home, I noticed that the box’s tape was torn and there was no security seal. I then spoke with Ms. D*** from the Gaziemir Decathlon store. She rather harshly stated that the box tapes were faulty and even if I had gone to the store, there wouldn’t have been a sealed box available, and that they couldn’t accept a return without checking the product first. Upon realizing that none of the boxes were properly sealed, I started assembling the product at home. At the final step, I saw that one of the pipes was crushed and the paint was chipped. Now, since I have opened and tried to assemble the product, they won’t accept a return. If you’re buying products online from Decathlon, make sure to open them together with the courier. Otherwise, you might end up paying for a brand-new item but receive a defective one.
I had an unfortunate experience with Decathlon, where I spent 6-7 thousand liras on sports equipment within 2 weeks. The late delivery was tolerable, but the real issue arose when I found that some of the products, including fitness mats, pilates balls, and pilates rings, arrived with clear defects....
I am reporting a significant issue with the Çorlu Decathlon store, which has refused to even examine a product I purchased from Decathlon Bulgaria five months ago, despite me having the membership details and receipt. The Velcro on the product has torn, indicating a potential manufacturing defect. ...
I bought something from Decathlon, but since they used a different shipping company, my items were never sent to me. I tried to get in touch with the shipping company several times but couldn't reach anyone. I decided to take matters into my own hands and went to their office to get my things. But w...
I was called by Decathlon customer service and subjected to a condescending conversation. The reason for their call was to inform me that they had made a mistake, yet instead of offering a solution, they presented me with a dead-end. In short, I purchased a tent from the company. Three days later, I...
When I called Decathlon customer service, they assured me that their preferred courier companies were Aras or MNG Cargo based on their recent announcements. Relying on this information, I made an online purchase for a pair of sports shoes for my son to use at school on August 23, 2023. The order con...
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