I sent the item back for a replacement because it was faulty...but, even though it's been a month, they still haven't sent back the item I returned or replaced it. The thing I paid money for is still in their warehouses, and they haven't processed the exchange yet. They haven't only failed to complete the exchange, also refused to give me any reason for not returning the item that I paid for. This lack of communication and action is very irritating, and to be precise I'm super unhappy with the service as a whole.
I ordered an elliptical bike from Decathlon's website, but they sent me a faulty product. I requested a replacement, and after waiting for about a month and a half, they told me they would send a new one. However, what arrived was another defective product, just like the first one. It has been 15 da...
Hello, I used to fulfill nearly all my clothing needs through your company, including consistently buying the same model of your snow boots for years. However, my latest purchase presented a problem – it was letting water in. Due to a challenging surgical procedure (which I can substantiate with med...
I purchased swim goggles from the Decathlon Vialand branch, and incredibly, the coating peeled off within just two months. This happened on only my third use. When I returned to the store to exchange them, I was informed they couldn't process the exchange because they hadn't created a record of my p...
I just ordered something from Decathlon's website and was supposed to get it on the same day at the One Tower store. But, surprisingly, my order got canceled without any warning at 9:39 in the morning. On Saturday, I had a 16-minute chat with a customer service agent, where I asked about why my plan...
I was called by Decathlon customer service and subjected to a condescending conversation. The reason for their call was to inform me that they had made a mistake, yet instead of offering a solution, they presented me with a dead-end. In short, I purchased a tent from the company. Three days later, I...
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