Decathlon Offers No Solutions or Info Regarding The Shoes I Returned
I sent the item back for a replacement because it was faulty...but, even though it's been a month, they still haven't sent back the item I returned or replaced it. The thing I paid money for is still in their warehouses, and they haven't processed the exchange yet. They haven't only failed to complete the exchange, also refused to give me any reason for not returning the item that I paid for. This lack of communication and action is very irritating, and to be precise I'm super unhappy with the service as a whole.
Hello Ms. Ebru, First of all, thank you for sharing your experience with us. We have taken the matter you mentioned under review. We will get in touch with you via phone or email as soon as possible. Thank you for your understanding during this process, We wish you healthy and active days!
Hello, it has been 4 days since you responded to my complaint, but I have not received any email or phone call from you.
I bought shoes from Decathlon, I am a runner. The first time I wore them, they caused blisters on my feet. I thought there was a defect in the product because I had not had any issues with products I previously bought from Decathlon. I sent the product back via MNG Cargo. The product reached their warehouse on 9/11/2023, but since that day, they neither sent the product back to me nor made an exchange. When I complained here a week ago, they responded saying they would get back to me, but a week has passed and there has been no response.
Hello Ms. Ebru, As a result of the discussion regarding your request, your complaint has been resolved. We are here for a better shopping experience. Thank you for your understanding during this process, and we wish you healthy and sporty days!
Although it was a bit delayed, they solved the problem. Thank you.
