After my latest encounter, I strongly advise against conducting any business with Decathlon. My trekking bag arrived two weeks late and not only was it damaged but also ordered. I ran across total indifference when trying to get customer service. Nobody responded to my emails, and calling was no better; I was kept on wait for years just to speak with representatives who were contemptuous and provided no meaningful fix. After many tries, I at last got a reply, however it was a generic one devoid of any real schedule or resolution suggested. Weeks have passed and I still have no substitute or refund. Given this lack of responsibility, I would not advise Decathlon to anyone seeking dependable service.
I am very unsatisfied with the service I received from Decathlon. I bought some items on July 27, but unfortunately, they didn't arrive by the promised date of August 5. Decathlon refused to take responsibility and instead shifted the blame onto the cargo company, causing a delay in my refund until ...
Decathlon's customer service has completely let me down. Despite the fact that I purchased the products on July 25th, they are making me wait until the 28th for delivery because it is the weekend. Why, in this day and age of speed and efficiency, can't they ship the items the next day with no explan...
I had an unfortunate experience with Decathlon, where I spent 6-7 thousand liras on sports equipment within 2 weeks. The late delivery was tolerable, but the real issue arose when I found that some of the products, including fitness mats, pilates balls, and pilates rings, arrived with clear defects....
I ordered an elliptical bike from Decathlon's website, but they sent me a faulty product. I requested a replacement, and after waiting for about a month and a half, they told me they would send a new one. However, what arrived was another defective product, just like the first one. It has been 15 da...
I was called by Decathlon customer service and subjected to a condescending conversation. The reason for their call was to inform me that they had made a mistake, yet instead of offering a solution, they presented me with a dead-end. In short, I purchased a tent from the company. Three days later, I...
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