I recently purchased a pair of Crocs platform sandals, but the left sandal is defective and causes blisters. I sent them twice for inspection at the Süper Step store, but my request for an exchange was denied. The store staff initially acknowledged the visible defect and assured me that an exchange would be possible, yet Crocs refused to stand behind their product.
If Crocs is not willing to back the quality of their expensive products, why do they charge such high prices? And why do they continue to partner with stores like Süper Step that clearly do not prioritize customer satisfaction? I will never buy Crocs again and will continue to pursue my rights through the Consumer Arbitration Committee.
On 03.04.2024, my spouse and I purchased a pair of Crocs sandals each from the SuperStep store. Invoice no: NEP2024000786402. Trusting the Crocs brand and its quality, I bought the sandals, but unfortunately, they tore from the bottom after about a month. On 20.05.2024, we submitted the product to t...
I purchased a pair of Crocs sandals from the Uzayspor seller on Trendyol in April. Despite only wearing them once every 2-3 months, the sandals have deteriorated significantly. I have clear daylight photos of the fading color, peeling, skin shedding, and cracking. When I sent them to Trendyol for wa...
Three months ago, I bought a pair of Asics shoes from Marlin Spor. Shockingly, the shoes started cracking after just one month of light use. We’re talking about a fabric shoe—how does fabric even crack? Since then, I’ve spent two full months trying to get a refund or a replacement. They took the sho...
After purchasing sports shoes from the Skechers Marmara Park store, I noticed the leather part near the lace hole on one shoe was on the verge of tearing. I promptly delivered the product to the store for inspection. Today, the store representative informed me that my request for a replacement was d...
I bought Lacoste shoes from the SuperStep store at Metropol Mall, and within two months, they developed tears on the sides. Despite this, I haven't received a refund or exchange. My disappointment with SuperStep and Lacoste has happened again. The product code is 744SMA0094T21GT9, and the invoice nu...
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