On 03.04.2024, my spouse and I purchased a pair of Crocs sandals each from the SuperStep store. Invoice no: NEP2024000786402. Trusting the Crocs brand and its quality, I bought the sandals, but unfortunately, they tore from the bottom after about a month. On 20.05.2024, we submitted the product to the SuperStep store for inspection and return. Today, on 28.05.2024, our request was denied on the grounds that the product usage and maintenance recommendations were not followed. We were not provided with any usage recommendations, either written or verbal, when purchasing the product. Moreover, I bought the same product for my spouse, and while living together in a caravan, we went through similar sandal usage processes. If there was misuse, it would be expected that my spouse's sandals would face similar issues. We are sending the product for a second inspection. If we receive another rejection, we will apply to the Consumer Arbitration Committee. However, this process does not befit the Crocs or SuperStep brands. I hope we receive a customer satisfaction-oriented response that aligns with the brand values.
I filed a complaint against SuperStep to Consumer Rights on 09.07.2024 with the complaint number 2024/1607.1807. The insides of the Skechers brand shoes from SuperStep were torn despite not using them for a few months. I filed a complaint with the Consumer Committee, but although the team had the ri...
On July 5, 2024, I purchased a pair of Tommy Hilfiger shoes from SuperStep, expecting quality from such a reputable brand. However, after only minimal use, the shoes started tearing at the front and sides. On August 2, 2024, I took them back to the store, requesting a return, as there were no signs ...
On December 17, 2023, I purchased a pair of Salomon Gore-Tex boots from SuperStep. Since these are winter boots, I used them only during cold months—2–3 months in early 2024 and another 3 months during October–November 2024. That means I’ve worn them for a total of just 6 months. In early December ...
On March 9, 2025, I bought a pair of New Balance shoes in size 38.5 from the Tema World SuperStep store for ₺5,699. I used them solely for light walking, just as they were meant to be used. However, in just two weeks, I observed noticeable deformation on the upper side panels of the shoes. I returne...
On May 15, 2025, I purchased a pair of Lacoste shoes from a SuperStep store. In just 25 days, the sole started to detach, the front part cracked, and the leather began peeling significantly. Such severe wear in such a short time is simply unacceptable. I did not expect to face issues this soon with ...
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