Citroen Damaged My Car During Service and Denies Responsibility
About a month ago, I took my vehicle to Gülan Otomotiv Sancaktepe service center for its first maintenance. After the service was completed and I received my car, I noticed that the hood support rod connection point was broken. This situation was very upsetting.
When I reported the issue to the service center, they claimed that the damage was not caused by them and denied any responsibility. Following this, I requested that the camera recordings from the maintenance process be reviewed and shared with me. However, I have not received any satisfactory response so far.
Despite paying approximately $470 for the maintenance service, receiving my vehicle in a damaged condition and having the responsibility completely denied is unacceptable. I request that the cause of this damage while my car was in the service center be clearly determined, that the maintenance footage be reviewed and explained to me transparently, and that the broken part be repaired or replaced free of charge by the service.
